Front Desk Administrator

6 months ago

Hamilton, Canada The Effort Trust Company Full time

**Summary**:
The Effort Trust Company is currently looking for a Front Desk Administrator in our office in Hamilton, Ontario. The Front Desk Administrator is the first “face” of Effort Trust for visitors. This role is responsible for a wide variety of clerical offices duties in support of company administration. Includes greeting and screening visitors, answering and referring inbound telephone calls and administrative duties.

**Core Competencies**
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Discreet

**Job Duties**:

- Respond to telephone and in-person inquiries from clients, business partners, and other parties.
- Greet all visitors to the building and ascertain the nature of the business in the building.
- Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
- Follow the policy/guidelines on security protocol for the admission of guests beyond the reception area
- Maintain a visitor log as outlined in the process documentation.
- Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence; accept and monitor inbound shipments as necessary.
- Ensure boardrooms are clean and tidy prior to, and following each use; ensure the appropriate materials are up to date in boardrooms. Ensure water bottles are on hand for meeting room guests.
- Maintain an accurate list of buildings and contact numbers with the after‐hours call service.
- Ensure that the appropriate evacuation procedures are carried out in the event of an emergency.
- Observe and report any security issues to the HR Coordinator.
- Maintain the reception in a tidy and presentable manner (cleaning up spills or mud from lobby floor area as needed). Maintain a clean and orderly workstation.
- Ensure adequate supply of business cards are on hand for various business managers to provide to clients as contact information.
- Periodic bank deposits (by car or walking).
- Once per day, or as needed, ensure the lobby photocopier is stocked with paper.
- Provide administrative support as requested by manager.
- Other duties as assigned.

**Skills & Qualifications**:

- Post‐Secondary Education or an acceptable combination of education and experience.
- 1 to 3 years of experience in a similar role. Residential Property Management experience preferred.
- Proficient keyboard skills for data input (emphasis on accuracy and speed).
- Intermediate level knowledge of Microsoft Office products, including Excel & Word (preferred)
- Experience using a computer based accounting package. (Yardi preferred)
- Superior telephone manners and strong interpersonal skills.
- Excellent organizational, time management, and communication skills.
- Excellent follow up skills with an ability deal with tact, diplomacy, and confidentiality.
- Strong customer service orientation with a positive and friendly attitude.
- Access to a car needed.
- Ability to occasionally lift items as heavy as 50 lbs

**How to Apply**

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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