Customer Support Representative

2 months ago


Richmond, Canada Rize Bikes Full time

**Responsibilities**
- Ensure customer satisfaction
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Diagnose and troubleshoot common eBike issues
- Gather required evidence for warranty claims
- Monitor all service and warranty work orders and ensure that customers are updated on progress
- Acknowledge and resolve customer complaints
- Communicate and coordinate with Technicians to resolve complex repairs

**Requirements**:

- Experience with bikes and electric bikes
- Experience with Bafang products preferred
- Prior experience working in a bike shop or customer-facing role
- Proven record of quotas
- Effective communication skills
- People person nature
- Works well under pressure in a fast-paced environment
- Proficient bike riding skills is a bonus

Compensation will be dependent on work experience and value provided to the company.

**Salary**: $43,000.00-$50,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What interest you the most in this position?

**Experience**:

- Customer service and support: 3 years (required)

Work Location: In person



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