3pl Client Account Manager

2 weeks ago


Toronto, Canada ACROCARGO EXPRESS Full time

3PL Client Account Manager

**Responsibilities**:

- Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system;
- Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models;
- Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process;
- Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance;
- Coordinate with different third-party service providers and monitor the SLA and performance of supplier;
- Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process.
- Bachelor’s Degree or higher;
- More than 5 years of relevant work experience in supply chain/e-commerce industry;
- Bilingual in Chinese and English;
- Team management experience;
- Proficient in Microsoft Office Suite;
- Excellent organization, collaboration and communication skills, service and teamwork oriented, relevant strong sense of responsibility;
- Ability to work in a fast-paced environment with multiple priorities and tight deadlines;

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V6W 1M2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Accounting: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person



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