Service Representative, Collections

3 weeks ago

Mississauga, Canada BMO Financial Group Full time

2465 Argentia Road Mississauga Ontario,L5N 0B4
- **Please note that this role is Hyrbid (3x per week in the office).**

Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Organizes work information to ensure accuracy and completeness.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
- Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
- Checks and reconciles information and documentation to ensure accuracy and completeness.
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
- Manages documentation to ensure that records are maintained in a proper manner.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
- Supports the development of tools and delivery of training focused on delivering business results.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Knowledge and experience using relevant systems and technology.
- Knowledge and understanding of the business unit’s key products and services, processes and controls - Good.
- Knowledge of the risk and regulatory requirements of the business - Good.
- Prioritization skills - Good.
- PC Skills (MS Word, Excel, PowerPoint) - Good.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
- Experience in Collections - An asset.

**Compensation and Benefits**:
$35,000.00 - $52,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your s

  • Collections Representative

    1 month ago

    Mississauga, Canada Konica Minolta Full time

    Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures. **KEY RESPONSIBILITIES / DUTIES** - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments...

  • Bilingual Collections Representative

    1 week ago

    Mississauga, Canada Konica Minolta Business Solutions (Canada) Ltd. Full time

    Overview: Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures. **Responsibilities**: - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for...

  • Collections Representative

    7 days ago

    Mississauga, Canada Mercedes-Benz Canada Full time

    Collections Representative Group: Mercedes-Benz Group AG Description Location: Mississauga, ON (Hybrid: Work from Home & In-Office) **Job Type**: Full time, Salaried Band: 89 **Position Summary**: *** **Key Duties & Responsibilities**: - Work the queue appropriately and ensure the proper individuals are informed of issues when needed. Make sure...

  • Collections Representative

    2 weeks ago

    Mississauga, Canada Elderwood Staffing Inc. Full time

    **: - ROCKSTARS REQUIRED -** Are you an outgoing and energetic individual who is ready for a long-term career? Do you enjoy working with clients to find solutions to their problems, and getting paid as a result? Our clients are some of Mississauga's premier financial organizations who are looking to hire Collections Representitives who are motivated by...

  • Bilingual Collections Representative

    2 weeks ago

    Mississauga, Canada Elderwood Staffing Inc. Full time

    **: - ROCKSTARS REQUIRED -** Are you an outgoing and energetic individual who is ready for a long-term career? Do you enjoy working with clients to find solutions to their problems, and getting paid as a result? Our clients are some of Mississauga's premier financial organizations who are looking to hire Billingual Collections Representitives who are...

  • Collections Representative

    5 days ago

    Mississauga, Canada Mercedes-Benz Financial Services Canada Corporation Full time

    **Aufgaben**: - Location: Mississauga, ON (Hybrid: Work from Home & In-Office)**Job Type**: Full time, Salaried - Band: 89 - Position Summary: - Key Duties & Responsibilities: - Work the queue appropriately and ensure the proper individuals are informed of issues when needed. Make sure accounts are followed up on within the proper time frame until...

  • Collections Representative

    1 week ago

    Mississauga, Canada Elderwood Staffing Inc. Full time

    **: - ROCKSTARS REQUIRED -** Are you an outgoing and energetic individual who is ready for a long-term career? Do you enjoy working with clients to find solutions to their problems, and getting paid as a result? Our clients are some of Mississauga's premier financial organizations who are looking to hireCollections Representitives who are motivated by...

  • Bilingual Commercial Collections Representative

    1 week ago

    Mississauga, Canada Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Bilingual Commercial Collections Representative in Commercial Capital Operations as part of the Wholesale Lending Operations Division. This role will be based in Mississauga, Ontario office. **In this role, you will**: - Support, review, and negotiate a medium to high risk portfolio consisting of more complex...

  • Bilingual Customer Service/collections

    1 month ago

    Mississauga, Canada Arjo Canada Full time

    **Empowering careers at ARJO** **What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day! - Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our...

  • Customer Service Representative

    4 days ago

    Mississauga, Canada Beneco Packaging Full time

    Customer Service Representative Job Responsibilities:Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by...

  • Employer Services Representative

    1 month ago

    Mississauga, Canada People Corporation Full time

    Job Description We are seeking a Employer Services Representative to join our BPA team in Mississauga. Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). Hours: 8:30am - 4:30pm Monday to Friday. Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions...

  • Employer Services Representative

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Employer Services Representative to join our BPA team in Mississauga.Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). Hours: 8:30am - 4:30pm Monday to Friday. Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include processing of employer...

  • Employer Services Representative

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Employer Services Representative to join our BPA team in Mississauga.Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). Hours: 8:30am - 4:30pm Monday to Friday. Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include processing of employer...

  • Employer Services Representative

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Employer Services Representative to join our BPA team in Mississauga.Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). Hours: 8:30am - 4:30pm Monday to Friday. Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include processing of employer...

  • Business Development Representative

    1 month ago

    Mississauga, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Mississauga, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill...

  • Customer Service Representative

    2 days ago

    Mississauga, Canada Emterra Group Full time

    **CUSTOMER SERVICE REPRESENTATIVE** - Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, _commercial_ and institutional (I_CI) sectors and municipalities _throughout Canada. Our view of waste management means maximizing recycling and waste diversion. ?Whether you see it as garbage,...

  • Employer Services Representative

    1 month ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. **_Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). _** **_Hours: 8:30am - 4:30pm Monday to Friday._** Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include...

  • Employer Services Representative

    1 month ago

    Mississauga, ON, Canada People Corporation Full time

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). Hours: 8:30am - 4:30pm Monday to Friday. Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include processing of...

  • Customer Service Representative

    6 days ago

    Mississauga, Canada Mobilia Full time

    Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for an **Customer service representative, **to join our team. Reporting to the Supervisor - Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia’s values and practices while ensuring an exceptional service and prompt, mutually...

  • Member Service Representative

    4 weeks ago

    Mississauga, Canada People Corporation Full time

    We are seeking a Member Service Representative to join our BPA team in Mississauga. The Member Service Representative is responsible for providing effective customer service related to member benefit plan Trust Funds as specified by a Collective Bargaining Agreement and directed by a Board of Trustees. The Member Service Representative receives and deposits...