Bilingual Commercial Collections Representative

4 weeks ago

Mississauga, Canada Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Bilingual Commercial Collections Representative in Commercial Capital Operations as part of the Wholesale Lending Operations Division. This role will be based in Mississauga, Ontario office.

**In this role, you will**:

- Support, review, and negotiate a medium to high risk portfolio consisting of more complex delinquent loans of high level collateralized accounts which require special handling and research
- Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company polices and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

**Required Qualifications**:

- 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual in French and English

**Desired Qualifications**:

- Experiences with commercial banking collections
- Ability to work in a fast-paced deadline driven environment
- Effective organizational, multi-tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
- Advanced Microsoft Office skills
- Solid problem-solving skills
- Sound analytical skills with high attention to detail and accuracy
- Customer service/Customer Care experience
- High-volume outbound call experience

**Posting End Date**:
16 Apr 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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