Clinic Assistant

3 weeks ago

Winnipeg, Canada Winnipeg Humane Society Full time

**Date: January 4, 2023**
**Position Title**: Part Time Clinic Assistant -Reception 1***
**Department**: Clinic
**Reports to**: Manager, Clinic Operations
**Classification**: Union, Unit 4
**Rate**: $14.64 - $19.52
**Hours**: Monday to Friday; 7:30 am - 11:30 am

(20 hours per week)
**DAYS/TIMES OF SHIFTS COULD VARY/CHANGE**

**Start Date**:ASAP**

**Closing Date for Internal Applicants**: January 8, 2023

Search.

**Position Summary**:
Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane
Society. The main point of contact for clients for admitting and discharging animals for
surgical and follow-up appointments, also responsible for telephone reception of the
Clinic. In addition, completes data entry and provides assistance to the veterinary staff.
Has ongoing contact with the public, staff, and volunteers.

**Duties and Responsibilities**

1. Providing excellent customer service. Reception duties include greeting the
public in person and on phones, admitting and discharging surgical patients,
booking appointments and providing general information

2. SNAP (Spay/Neuter Assistance Program) information and bookings
3. Opening and closing duties include cleaning work areas, monitoring

equipment, securing cupboards and doors, balancing cash and POS drawer
and making up deposits

4. Data entry on appropriate animal files, including in-house and day surgery
animals

5. Monitor inventory and communicate needs to Clinic Assistant II - Reception.
6. Mailing of surgery reminders or other required documentation.
7. Basic animal husbandry to animals in clinic.
8. Provide assistance to the Veterinarians and Animal Health Technologists with

examinations and treatments of animals and with clerical duties.
9. Maintaining a spotless work environment in the clinic area.

10. Attend training sessions as required.
11. Other duties as reasonably assigned

**Standards of Performance**

1. Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties; as well as when representing the Winnipeg Humane
Society both inside and outside of the shelter environment.

2. Successful and thorough completion of assigned job duties within reasonable
time limits.

3. Exemplary level of care is provided to each animal consistent with Humane
Society policies and procedures.

4. Reliability and diligence in the position.
5. Demonstrate efficiency, timeliness, and diligence in the completion of assigned

duties.
6. Communicate effectively and respectful with staff, volunteers and clients at all

times.
7. Capacity to work effectively in a team environment, tactful, supportive and able

to modify interpersonal style and behaviour to work effectively with others.
9. Maintain strictest confidentiality on all matters pertaining to the WHS.
10. Demonstrate willingness and ability to operate within the confines of the protocol

and policies as set by the WHS.

**Accountability**
Reports to the Manager, Clinic Operations and works day to day with the on-duty
Veterinarians and Registered Veterinary Technologists.**
**Authority**
Authority to perform all assigned duties and responsibilities within established policies
and procedures.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We are and always will be humane
- We sincerely respect each other
- We communicate proactively, and we listen
- We are humble, and we are always willing to accept better and new ideas
- We are committed to transparency and accountability

**Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society**
**by**:

- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and our community with our
- guests- Serving as an inspiration to all guests by providing an exemplary level of animal

care and guest service
- Being able to communicate a compelling case for support that demonstrates

the impact of philanthropy on Winnipeg Humane Society

**Abilities, Skills & Knowledge**

1. Excellent customer service skills a must; positive, pleasant attitude and good
interpersonal skills

2. Scientific aptitude and problem-solving skills are essential.
3. Responsible individual committed to the goals and objectives of the Society and

prepared to carry out duties in and thorough, efficient manner.
4. Excellent observation skills
5. Excellent communication skills both written and oral.
6. An ability to understand, clarify, record and manage multiple details.
7. Experience and skills in restraining animals safely and effectively
8. Attention to detail and 100% accuracy in data input
9. Must work effectively with the staff of the shelter as a whole.
10. Extensive computer literacy [including Excel].
11. An ability to communicate professionally, articulately, assertively and clearly by

reasoning to problem-solving.
13. Self-motivating, enthusiastic individual; confident with responsibility.
14. Strong team-related skills, confidence and in

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