Supervisor, HR Service Centre and Quality Assurance

3 weeks ago

Ottawa, Canada Senate of Canada Full time

About the Senate
The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.
How will you contribute?
The Supervisor, HR Service Centre and Quality Assurance Lead is accountable for providing operational oversight to the administration and coordination of HR business processes, operating practices, process flows, procedures and tools required for the effective management of the HR Service Centre. The incumbent implements work processes and practices, develops and leads the HR system quality assurance for the HR Directorate in order for the Directorate to consistently meet its service standards and to provide quality services.

The Supervisor is also responsible for providing HR system user support, training and recommendations for continuous system improvements.
Open to
The general public to staff one (1) indeterminate position in the Human Resources Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

We encourage individuals from underrepresented and minority groups to apply.
Prerequisites
- Completed post-secondary education in human resources or relevant field of expertise OR have an equivalent combination of education, training and experience;
- Minimum of two (2) years of supervisory experience in the HR field is preferred;
- Minimum of three (3) years’ experience in the provision of quality HR services within various HR fields;
- Solid knowledge of human resources methods and best practices including recruitment and staffing, compensation and benefits, leave management, reporting, position management, health and safety, learning, talent management programs and employee relations;
- Extensive knowledge of HR technology solutions, HRIS systems to effectively provide user support to the HR ERP modules and tools and ensure their continuous improvement;
- Knowledge of quality assurance tools, internal controls, performance standards/indicators;
- Proven analytical, problem-solving and critical-thinking skills with strong attention to detail;
- Possess outstanding communication (both written and oral) and leadership skills as well as teamwork competencies to understand customer needs, develop effective HR tools and solutions, and ensure customer satisfaction;
- Knowledge of project management principles, methods and techniques would be considered an asset;
- Human Resources designation or certification considered is an asset.

Competencies
Integrity
Respect
Service
Action Management
Communication
Adaptability
Judgment
People management
Teamwork and cooperation
Organizational Needs
The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development, and advancement opportunities.
Conditions of Employment
How to apply
Alternative selection tool methods and/or reasonable accommodation for special needs are available upon request.

Please save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Relocation and travel expenses incurred during this process are the applicant's responsibility.

The use of masculine gender in the text includes feminine and is used without discrimination.

The posting closes at 11:59 p.m. EST on the closing date stated above.

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