Prospect and Applicant Relationship Specialist
3 weeks ago
NAIT is seeking a highly skilled and motivated individual to join our team as a Prospect and Applicant Relationship Specialist. In this role, you will be responsible for cultivating relationships with prospects and applicants, providing proactive and personalized support to help them complete their applications and enroll in NAIT programs.
Key Responsibilities:- Build trust and cultivate relationships with a caseload of prospects and applicants.
- Provide 1:1 and group support to help prospects and applicants complete their applications and enroll.
- Answer questions about NAIT and its programs, Edmonton, Alberta, and Canada to help prospects and applicants make informed decisions.
- Position NAIT and specific NAIT programs as the top choice to meet prospects and applicants' goals.
- Proactively communicate with prospects and applicants to eliminate any potential confusion and barriers, and to encourage them to take the next step.
- Identify and implement strategies to help prospects and applicants complete the next call to action.
- Monitor prospects and applicants' progress through the admissions process.
- Track progress towards established conversion and enrollment targets.
- Coordinate booking of appointments with or gathering of necessary information from other departments for prospects and applicants.
- Measure the impacts of various strategies and communications for continuous improvements.
- Detailed knowledge of NAIT programs, policies, services, admissions practices and processes, and enrollment objectives.
- Excellent communication and interpersonal skills with strong attention to detail.
- Strong intercultural skills and ability to build relationships with a wide range of stakeholders.
- A strong understanding of customer relationship management and nurturing practices.
- Extensive knowledge of Canadian and Alberta post-secondary education systems.
- Knowledge and awareness of different target audiences (Aboriginal, newcomers, mature students, first generation, high school students, transfer students, youth, etc.) and their preferences, perspectives, and challenges.
- Effective time management skills, ability to plan and prioritize daily activities.
- Take on new opportunities and tough challenges with a sense of urgency, high-energy, and enthusiasm.
- Pushes self and help others to achieve results.
- Strong computer skills, able to learn and adapt to different software and technologies quickly.
- Related diploma required.
- Experience in administrative work related to the position assignment an asset.
- Previous experience in a post-secondary institution (student recruitment, admissions or advising) would be an asset.
- 1-3 years related experience in customer service preferred.
- 2-3 years sales experience is an asset.
- Fluency in additional languages is an asset.
- Having worked, lived or studied abroad is an asset.
- RISIA or ICCRC license would be an asset.
- Customer Relations Management (CRM) system experience would be an asset.
- $55, $72,519.72 annually, plus a comprehensive benefits package.
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
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