Bilingual Client Success Representative

3 weeks ago

Toronto, Canada Meltwater Group Full time

**Description**

**What You'll Do**

The Client Success Representative is responsible for managing, retaining and growing a portfolio of assigned Meltwater clients. The Client Success Representative demonstrates a thorough understanding of Meltwater's products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process. This particular position will work specifically with LATAM clients.
- ** Actively foster and manage** the success of a portfolio of assigned Meltwater LATAM clients
- ** Establish a trusted relationship** with each client and drive continuous value of our products
- ** Drive engagement & adoption** and foster enthusiastic, passionate clients
- Be responsible for **customer satisfaction**, retention, and expansion of existing accounts
- ** Collaborate** with the sales teams to onboard and train new clients
- ** Build and conduct executive business reviews**, listening to customer feedback and discovering areas of improvement
- ** Collaborate** with the Growth Executive team to identify upselling and cross-selling opportunities
- ** Negotiate and close renewal business** with c-level executives and decision makers enabling you to meet or exceed your quota
- ** Own churn, retention and growth targets** monthly for your specific client accounts

**What You'll Bring**
- Fluency in English & Spanish (both written and verbal fluency)
- ~3 years of B2B sales experience, and a passion for delivering great service to your clients
- Demonstrable experience performing in a fast-paced, high-velocity sales environment
- Strong executive presence with excellent verbal and written communication skills in both English and Spanish, as well as strong client-facing presentation skills
- Enthusiasm for a fast-paced, dynamic work environment
- High attention to detail and a consultative, highly tailored client experience
- Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
- A completed Bachelor's degree with evidence of high achievement in academics and extracurriculars
- Bonus points for experience within the LATAM market, especially within a B2B capacity

**What We Will Give You**
- Competitive compensation
- Comprehensive time off & generous leave policies
- Excellent medical, dental, and vision options (U.S. based employees)
- 401(k) matching, life insurance, commuter benefits, and parental leave plans (U.S. based employees)
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs

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