Bilingual Client Success Director

2 weeks ago

Old Toronto, Canada Syntrio, Inc. Full time

We are looking to welcome a new Bilingual Client Success Director to the ClearView Toronto office.

Please note, that this role may be remote to start due to COVID-19 restrictions.

ClearView provides ethics software solutions to global enterprise clients. The Client Success team works collaboratively with both clients and internal decision-makers to advise on best practices and product enhancement, as well as handle day-to-day client requests.

Responsibilities

  • Manage a team of Bilingual Client Success representatives, including training and performance monitoring
  • Attend and contribute to product advancement and security steering discussions
  • Document new and update existing processes and procedures
  • Optimize and enhance services provided by specific vendors (eg. call centers, toll-free providers, translation and interpretive service providers, etc.)
  • Conduct and document critical system access reviews
  • Create and maintain team resource template materials

Qualifications

  • Experience in leading a team of client-facing representatives, ideally in a software company
  • Strong written and verbal communication skills in English and French – REQUIRED
  • Must pass criminal and credit background check – required, in order to obtain federal reliability status for this position
  • Bachelor’s degree – preferred, though not required for this position
  • High level of proficiency with Microsoft Office suite
  • Experience with the following software would be an asset for this role: MailChimp, Adobe InDesign, Salesforce
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