Front Desk Attendant
3 weeks ago
**This position will include**:
Answering and directing all calls appropriately and efficiently
Process and confirm room reservations
Greet, register and assign rooms to arriving guests
Present statement of charges to departing guests and receive payment for services
Respond to guest’s questions or concerns
Ensure work areas and equipment are kept functional and orderly at all times
**Who we are looking for**:
A hardworking, positive and proactive individual
Ability to work cooperatively
Morning, afternoon, evening and weekend shift work is required
Must be well groomed and willing to wear a uniform as per the hotel dress code standards
Must abide by the dress code standards
Must be honest and trustworthy
**Skill Requirements**:
Excellent written and oral communication skills
Excellent organizational skills
Excellent telephone skills
Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary
**Knowledge and Training**:
Knowledge of clerical and basic accounting procedures
Aware of POS systems and basic computer operations
**Industry Experience**:
Previous experience is an asset.
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