Guest Experience Supervisor

2 days ago


Saskatoon, Canada The James Hotel Full time

At The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging.

Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the guest.

The **Guest Experience Supervisor** is a title shared by all of our Hotel Front Desk and Bellman Employees. You will ensure customer service is the top priority from the Guest's first encounter to their departure. The role is multi-faceted, requiring assessing and responding to guests’ needs to ensure customer satisfaction and loyalty.

You will lead by example ensuring standards are maintained for all processes; check-in/out guests, accurate charging/billing of guest accounts, reservation calls, guest inquiries, delivering room service, assisting with guest luggage and deliveries. As a Guest Experience Supervisor you will be confident and comfortable in problem resolution, building rapport with guests, and be an effective communicator to ensure information flows to various departments ensuring guest experiences are exceeded.

This position will be approximately 2-3 shifts per week and potential to receive more hours as business travel increases. Shifts vary (7am-3pm and/or 3pm-11pm) and include weekends.

**Requirements**:

- Must have open availability to work days and evenings including weekends
- Computer literacy would be an asset, particularly in Microsoft Word and Hotel PMS experience
- Highly organized with the ability to multi-task while maintaining a positive and professional demeanor
- Experience in Hotel Front Desk operations would be a definite asset
- Excellent interpersonal and communication skills; customer service oriented, proactive and a team player
- Serve it Right Certificate

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Work Location: In person



  • Saskatoon, Canada The James Hotel Full time

    At The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging. Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the...


  • Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part-time) **Job Description Summary** Position: Guest Services Representative Reports to: Guest Services Supervisor Division: Guest Services Location: Midtown Plaza - Night and evening work will be required (including weekends and holidays) 1. Description of Major responsibilities and duties: - Demonstrate...


  • Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative - (Part-time)-Midtown Mall Saskatoon **Job Description Summary** Position: Guest Services Representative Reports to: Guest Services Supervisor Division: Guest Services Location: Midtown Plaza - Night and evening work will be required (including weekends and holidays) 1. Description of Major responsibilities...

  • Guest Service Agent

    2 days ago


    Saskatoon, Canada Elk Ridge Resort Full time

    The Guest Services Agent will be responsible for providing guests with a positive first and last impression and, will provide consistent excellent customer service. A Guest Services Agent makes reservations, greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, manages cash handling...


  • Saskatoon, Canada Saskatchewan Indian Gaming Authority Full time

    Job Type- Casual- Shift Type- Rotational- Travel- # of Hires Needed- 1- Category- Guest Services- Location- Dakota Dunes Casino - Saskatoon, SK S7K 2L2 CA (Primary)- Requisition #- 165.92- Salary Range- $17.60 - $22.02- Closing Date- 5/6/2023- Where You Will Succeed**Main Duties** Reporting to the Casino Shift Manager and under the supervision of the...

  • Event Captain

    2 days ago


    Saskatoon, Canada Chop Steakhouse Full time

    JOB PROFILE - Event Supervisor REPORTS TO: Event Manager / Event Coordinator ROLE: Assistant to Event Manager and Event Coordinator, third in command in department, to create memorable experiences with attentive service, product knowledge, fun and passion. Acts as shift leader with clients and staff. MEASUREMENT: - Attitude - Ability to give guests...

  • Facilities Supervisor

    9 hours ago


    Saskatoon, Canada Saskatchewan Indian Gaming Authority Full time

    Job Type- Full-time- Shift Type- Rotational- Travel- 0 - 10%- # of Hires Needed- 1- Category- Facilities- Location- Dakota Dunes Casino - Saskatoon, SK S7K 2L2 CA (Primary)- Requisition #- 76.38- Salary Range- $26.08 - $32.61- Closing Date- 8/9/2023- Where You Will Succeed**Main Duties**: Reporting to the Asset Protection Manager, this position contributes...


  • Saskatoon, Canada Park Town Hotel Full time

    Guest Service Agent/ Shuttle Driver Part-Time to Full-Time Position As Guest Service Agent your primary responsibilities include registering guests, making reservations, preparing reports, and balancing transactions. You must be able to work independently and with mínimal supervision. You must also be able to problem solve and troubleshoot to resolve guest...


  • Saskatoon, Canada SIGA Full time

    **Job Description**: **Main Duties**: Reporting to the Asset Protection Manager, this position contributes to the maintenance of SIGA’s memorable facilities, and provides a safe and healthy environment for staff, guests, and contractors, by supervising Facilities Department staff and activities. **Responsibilities include**:Assisting department management...


  • Saskatoon, Canada Marriott International, Inc Full time

    **Additional Information** Health and Dental Benefits after three months of employment, Flexible working hours, Must be available on weekends and evenings **Job Number** 23148529 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada **Schedule** Full-Time **Located...

  • Food and Beverage Supervisor

    Found in: beBee jobs CA - 1 week ago


    Saskatoon, Saskatchewan, Canada Delta Bessborough Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnsure staff is working...

  • Food and Beverage Supervisor

    Found in: beBee S CA - 3 weeks ago


    Saskatoon, Canada Marriott International, Inc Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Ensure staff is working...

  • Food and Beverage Supervisor

    Found in: beBee jobs CA - 2 weeks ago


    Saskatoon, Saskatchewan, Canada Marriott International Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working...

  • Food and Beverage Supervisor

    Found in: beBee jobs CA - 2 weeks ago


    Saskatoon, Saskatchewan, Canada Marriott International, Inc Full time

    Additional Information Full time, Multiple Shifts, Evening Shift, Weekend availabilityJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Ensure staff is working...


  • Saskatoon, Canada Marriott Worldwide Full time

    **Job Number** 22184374 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Saskatoon Downtown, 405 20th Street East, Saskatoon, SASK, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Ensure staff is working together as a team to ensure optimum service...

  • Guest Ambassador

    9 hours ago


    Saskatoon, Canada Cushman & Wakefield Full time

    **Job Title** Guest Ambassador (Part Time) **Job Description Summary** Become one of the faces of Midtown with our new Ambassador program. Reporting directly to the Marketing Coordinator, the Ambassador will enthusiastically support the enhancement of the Guest experience by consistently engaging with customers, retail tenants, and various departments to...

  • Housekeeper

    1 week ago


    Saskatoon, Canada Park Town Hotel Full time

    Job Summary The role of Room Attendant is to ensure the guest rooms are neat and clean for new arrivals and occupied rooms. Duties & Responsibilities - Arrive at work on time with a clean uniform and well groomed. - Check all vacant rooms to see if OK. - Make beds, dust, vacuum, clean bathroom. - Replenish guest room supplies. - Make sure everything in...

  • Housekeeper

    10 hours ago


    Saskatoon, Canada Park Town Hotel Full time

    Job Summary The role of Room Attendant is to ensure the guest rooms are neat and clean for new arrivals and occupied rooms. Duties & Responsibilities - Arrive at work on time with a clean uniform and well groomed. - Check all vacant rooms to see if OK. - Make beds, dust, vacuum, clean bathroom. - Replenish guest room supplies. - Make sure everything in...

  • Front Desk Agent

    6 days ago


    Saskatoon, Canada Saskatoon Inn & Conference Centre Full time

    **Reports to**: Front Office Manager **Department**:Front Desk **Principle Purpose of Job**: The Guest Service Associate represents, to the customer, the first impression of Saskatoon Inn & Conference Centre. As such, is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services...

  • guest services manager

    Found in: Talent CA 2 C2 - 2 weeks ago


    Saskatoon, Canada NPCSandman Hotel Group Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 years or equivalent experienceWork settingHotel, motel, resortTasksDevelop and implement policies and procedures for daily operationsSupervise staffConduct training sessionsPerform front desk dutiesEnforce policies and proceduresAddress customers' complaints or...