Service Writer

6 months ago

Ottawa, Canada Brandt Full time

Brandt is currently seeking a Service Writer for our Ottawa Peterbilt Dealership. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

**Duties & Responsibilities**
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

LI-Onsite

**Required Skills**:

- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices

Required Experience
- High School Diploma or equivalent experience

**Discover The Brandt Advantage**

When you work for Brandt, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more - all backed by unmatched job security.

**About the Brandt Group of Companies**

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.

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