Summer Conference Assistant

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Conference Services is committed to providing exceptional customer service and a first-class experience to over 10,000 guests visiting Western's campus each year. We offer outstanding conference management and planning for conferences ranging in size from 30 to 3500 participants as well as affordable and convenient summer accommodations for transient guests studying, working or visiting London. Western Conference Services showcases Western’s beautiful residences, grounds and campus facilities to guests from all over the world.

**Responsibilities**:
The Conference Assistant will be responsible for the preparation and coordination of events during the Summer Conference Season that are delivered through in-person and virtual formats. The incumbent will use tact and diplomacy when troubleshooting and ensuring the smooth operation of each event according to the details provided. The incumbent will be expected to work a flexible schedule, which includes weekdays, evenings, weekends and an on-call rotation. The incumbent will be responsible for the preparation of reports as well as updating software programs with the necessary event details and notifying the appropriate departments in a timely manner. The incumbent will liaise with both on and off-campus service providers to ensure customer satisfaction.

**Education**:

- Must be a student (enrolled in a minimum of 3 courses), and expect to retain student status for the duration of this appointment

**Experience**
- Previous work experience in the customer service or hospitality industry preferred

**Knowledge, Skills & Abilities**:

- *Must have a valid driver's license*
- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience.
- Ability to maintain a positive, outgoing attitude with a genuine customer service orientation.
- Reliable and dependable with the ability to consistently work the assigned schedule.
- Ability to follow processes and practices with high attention to detail.
- Ability to work under pressure in a high-energy environment.
- Basic Audio Visual knowledge with the ability to troubleshoot.
- Demonstrates integrity and works in accordance with Western's policies and procedures.
- Ability to multi-task and maintain an organized work environment.
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required.
- Personable and courteous in working relationships with colleagues, students and the public.
- Ability to prioritize and organize a fluctuating workload.
- Ability to work in a manner that complies with confidentiality requirements, as applicable.
- A strong record of teamwork with the motivation and ability to work independently with little supervision.

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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