Summer Coordinator

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Housing department creates a supportive, inclusive community for students to live, learn and flourish. Residences at Western University are some of the best in the country with the Globe and Mail’s student satisfaction survey placing Western's residences number one for eleven consecutive years Connect-IT delivers high quality, secure and cost effective internet technology services and support to the students living in residence. Connect-IT also strives to provide the best staff experience to the student staff who work for us

**Responsibilities**:
**Responsibilities**
The Technical Coordinator (Summer) is the senior staff member on each shift and oversees the daily operations of the Connect-IT Hotline, in-room support, and summer conference coordination. The Summer Coordinator is also responsible for all written support communication with customers and must write detailed, relevant, accurate and complete tickets to document all customer service interactions. The Summer Coordinator is responsible for assigning work, ensuring daily tasks are complete, auditing support tickets, and sending out daily reports. During hotline shifts, Summer Coordinators handle technical and customer service issues escalated to them from the hotline and in-room services. The Summer Coordinator acts as a positive influence on our Summer team - maintaining a personable and approachable manner with all customer and staff interactions.

The Summer Coordinator is responsible for the day to day education, coaching and mentoring of all Summer staff on topics such as: policy and procedure, improving customer service and technical skills; reviewing and evaluating of in-progress and completed work. The Technical Coordinator (Summer) also provides leadership and guidance to the Connect-IT team during move-in days, orientation week, and building wide support nights.

The Technical Coordinator (Summer) provides specialized, in-depth technical and customer support to students and summer guests staying in residence on main campus, Brescia University College, and Huron University College. They must be able to effectively resolve all WPA-2 Enterprise and ethernet networking issues escalated from Summer staff.

Technical Coordinators lead various Connect-IT projects such as: the annual internet connection handbook; marketing initiatives; hiring campaigns; network performance testing, customer/service assessment and Tier 3 technical training for Connect-IT staff. They are responsible for proper escalation of unresolved issues to appropriate full-time staff. The incumbent will take guidance from the Manager, Communications and Connect-IT Services, and work productively and courteously with their work team and other members of the Western community.

**Qualifications**:
A Coordinator must have demonstrated specialized, in-depth skills in providing both technical and customer service support to students and their parents, and troubleshooting of wired and wireless connectivity.

**Education**:
A Technical Coordinator must be a currently enrolled, full time Western University student.
A Technical Coordinator must have successfully completed the all Staff Educational Conference.

**Experience**:
A Technical Coordinator must have a minimum of one year experience on the Connect-IT Team

**Skills, Abilities & Expertise**:

- A Technical Coordinator must have demonstrated the ability to provide both specialized technical and customer support at a high-level of proficiency. In addition to excelling at a number of the skills, abilities, and expertise outlined in the Support Technican position, a Technical Coordinator must have:
- demonstrated ability to handle difficult/stressful customer service calls from angry/upset parents and students
- demonstrated ability to remain positive in spite of difficult and/or unhappy customer interactions
- high emotional intelligence
- able to use and understand technical tools such as: RAMP, Registration Page, ping, traceroute, task manager, speedtest, ACD phone system, call tracking software
- ability to troubleshooting advanced wired network connectivity issues on desktops, laptops, and game consoles
- ability to troubleshooting advanced wireless connectivity issues on phones, tablets, laptops
- ability to troubleshoot advanced network issues in Windows, MacOS, android and IOS operating systems
- ability to prepare tech and customer service materials and teach in a

  • Cas040-planning and Support Coordinator- Summer

    4 days ago

    London, Canada City of London Full time

    File Number: 597- Service Area: Neighbourhood and Community-Wide Services- Division: Recreation and Sport- Position Type: Casual- Employee Group: Casual- Job Close Date: 07 DEC 2023**Summary**: Summer programs provide children ages 4-12 the opportunity to improve self esteem, motor skills, creativity, and social skills through a variety of crafts, arts, and...

  • Summer Camp Coordinator

    5 days ago

    London, Canada Childreach Centre Full time

    **About us** Childreach Centre is a small business in London, ON. We are engaging, collaborative, challenging and our goal is to build strong foundations in the early years. Our work environment includes: - Casual work attire - Lively atmosphere - Food provided SUMMARY: The Summer Camp Coordinator will be responsible for the coordination, operation and...

  • Summer Student Iii

    1 day ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Ase Student Coordinator

    3 days ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Summer Camp Counsellor

    5 days ago

    London, Canada Childreach Centre Full time

    **About us** Childreach Centre is a small business in London, ON. We are engaging, collaborative, challenging and our goal is to build strong foundations in the early years. Our work environment includes: - Casual work attire - Lively atmosphere - Food provided SUMMARY: The Summer Camp Counsellor is responsible for guiding and leading experiences for...

  • Summer Conference Assistant

    1 day ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Summer Student

    4 days ago

    London, Canada St. John Ambulance Full time

    CAREER OPPORTUNITY SUMMER STUDENT - ASSISTANT COMMUNITY SERVICE COORDINATOR SOUTHWESTERN ONTARIO BRANCH POSITION LOCATION: London, ON POSITION TYPE: Contract June 3, 2024 - July 28, 2024 POSTING DATE: May 1, 2024 PURPOSE OF THE POSITION: - Support SJA Community Service programs across SW Ontario ESSENTIAL DUTIES: - Provide support to Community...

  • Discovery Healthcare Summer Camp Leader

    5 days ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • The Discovery Healthcare Summer Camp Leader

    5 days ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Museum Educator

    5 days ago

    London, Canada Fanshawe Pioneer Village Full time

    **Museum Educator**: - (Canada Summer Jobs)_ **The Museum Educator will conduct history-based daily interactive education programs, historical interpretation, community outreach, and heritage demonstrations to schools, community groups, digital learners, and public visitors. They will assist in preparing and delivering programs; maintain organized and...

  • The Discovery Healthcare Summer Camp Captain

    5 days ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Summer Student

    5 days ago

    London, Canada St. John Ambulance - Southwestern Ontario Region Full time

    CAREER OPPORTUNITY SUMMER STUDENT - ASSISTANT TRAINING COORDINATOR SOUTHWESTERN ONTARIO BRANCH POSITION LOCATION: London, ON POSITION TYPE: Contract May 15, 2023 - July 7, 2023 POSTING DATE: May 2, 2023 PURPOSE OF THE POSITION: - Provide training and administrative support to the Region **ESSENTIAL DUTIES**: - Process all training course...

  • Operations Summer Student

    51 minutes ago

    London, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 494336 Work Type: Internship **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at change as an...

  • Program Assistant

    1 day ago

    London, Canada March of Dimes Canada Full time

    **Program Assistant, Accessibility Services - Canada Summer Jobs Program** **Community Services and Independence** At March of Dimes Canada, **our collective work matters**. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering...

  • Operations Summer Student

    Found in: Talent CA C2 - 2 weeks ago

    London, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 494336  Work Type: Internship  It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world- class team. Make your mark! You will be a successful addition to our team if you look at change...

  • Quality Assurance Technician

    2 weeks ago

    London, Canada Sofina Foods Inc. Full time

    Quality Assurance Technician - Summer Student Friday, March 22, 2024 General Description of Role: Responsible for the administration of Quality Assurance functions as they relate to raw material and finished product testing to achieve customer product specifications inclusive of routine microbiological testing and results analysis and general...

  • Quality Assurance Technician

    2 weeks ago

    London, Canada Sofina Foods Inc. Full time

    Quality Assurance Technician - Summer Student Friday, March 22, 2024 General Description of Role: Responsible for the administration of Quality Assurance functions as they relate to raw material and finished product testing to achieve customer product specifications inclusive of routine microbiological testing and results analysis and general...

  • Quality Assurance Technician

    2 weeks ago

    London, Canada Sofina Foods Inc. Full time

    Quality Assurance Technician - Summer Student Friday, March 22, 2024 General Description of Role: Responsible for the administration of Quality Assurance functions as they relate to raw material and finished product testing to achieve customer product specifications inclusive of routine microbiological testing and results analysis and general...

  • Governance Intern

    5 days ago

    London, Canada Libro Credit Union Full time

    Career Opportunity Libro is growing - and Libro is hiring. Our expansion plans include a series of new hires across southwestern Ontario. Take a look. Careers - Job Opportunities With Libro Credit Union | Libro Who We Are Imagine working for an organization where every employee and customer is an Owner. No matter which type, everything we do at Libro is...

  • Summer Camp Inclusion Counsellor and 1:1 Support

    5 days ago

    London, Canada Childreach Centre Full time

    **About us** Childreach Centre is a small business in London, ON. We are engaging, collaborative, challenging and our goal is to build strong foundations in the early years. Our work environment includes: - Casual work attire - Lively atmosphere - Food provided SUMMARY: The Summer Camp Inclusion Counsellor is responsible for guiding and leading...