Customer Service

5 months ago

Gravenhurst, Canada Canadian Tire Gravenhurst Full time

The Customer Service team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases and returns efficiently and correctly. This role involves the operation of a computerized cash register and telephone system.

Responsibilities and Tasks

Customer Service
- Processes returns for customers as per guidelines

.Smiles, make eye contact, greets and thanks customers (by name where possible).
- Directs customer to the location of requested items.
- Suggests value-added and related products to customers to ensure they get home with all they need.
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations and conflict resolution in a professional manner.

Operations
- Operates cash register and all point of sales functions.
- Processes customer purchases and returns efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
- Takes returns to stock product in respective department.
- Reports stolen and damaged goods to Management.
- Alerts management to security problems.
- Alerts the respective department on any customer inquiry or concern.
- Shares opinions and ideas on how to improve store success.
- Participates in meetings and all training as required; listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.

**Requirements**:

- Basic math and typing skills.
- Ability to work efficiently with computerized systems.
- Ability to work with minimum supervision.
- Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
- Ability to operate a cash register.

Required Skills and Abilities
- Strong orientation towards **customer service excellence**.
- **Highly approachable, customer-oriented** individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of **honesty, integrity, and respect**.
- Effective written and oral **communication skills** (probing, listening, etc.) and the ability to maintain **professional communication**, even in challenging situations.
- Ability to complete **detail-oriented retail tasks** according to instructions and to demonstrate **responsibility for outcomes**.
- Ability to work in a fast-paced **team environment** that provides assistance and support to co-workers to achieve common goals.
- Ability to **resolve retail **and/or **customer issues**.
- Ability to **multitask, adapt** and **cope with challenging and changing situations**.
- **Positive attitude, punctuality and solid work ethic**.

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Walking and carrying things at the same time and pushing/pulling, as required.

**Job Types**: Part-time, Permanent
Hours: 40 hours per week

$16.55 per hour

**Benefits**:

- Health Care Benefits
- Profit Sharing
- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

Work setting:

- Department store

Ability to commute/relocate:

- Gravenhurst, ON

Work Location: In person

**Salary**: From $16.55 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Gravenhurst, ON: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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