Customer Service Co-ordinator

2 weeks ago


Gravenhurst, Canada The Muskoka Sauna Company Inc. Full time

**Job Overview**

We are seeking a younger yet experienced and dedicated Customer Service Manager to lead our customer service team at The Muskoka Sauna Company. We build and sell luxury items across NA and we are looking for a driven and organized employee to help navigate our post sales and service departments. This role will also require travel, site supervision and delivery of goods where needed across most of central Ontario. A new work truck is provided with expense coverage for fuel and meals where days run late.

Compensation - will start at the $60k mark with monthly bonus structures based on company wide performance and year end reviews, again being a small company, our growth and success is rewarded.

**Responsibilities**
- Lead and supervise the customer service team to ensure high-quality service delivery.
- Develop and implement customer service policies and procedures to improve efficiency.
- Negotiate with clients to resolve issues and enhance customer relationships.
- Communicate effectively with customers in English.
- Manage escalated customer inquiries and complaints, ensuring timely resolution.
- Collaborate with other departments to align on customer needs and expectations.

**Qualifications**
- Proven experience in a customer service management role or similar position.
- Strong leadership skills with the ability to inspire and guide a team.
- Excellent communication skills in English.
- Strong organizational skills with a focus on project management.
- Ability to work effectively under pressure while maintaining a positive attitude.
- A commitment to continuous improvement in customer service practices.
- G class drivers license with experience in trailering
- Physically capable and generally handy with tools and equipment.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gravenhurst, ON P1P 1R2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer Service / Workplace Management: 2 years (required)

Licence/Certification:

- Class G Licence (required)

**Location**:

- Gravenhurst, ON P1P 1R2 (preferred)

Work Location: In person



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