UX Researcher
2 days ago
**About **TheAppLabb**:
- We are proud to be certified as “Great Place to Work, Canada”
- **TheAppLabb** is a leading product innovation firm, focused on the strategy, design, and development of cutting-edge apps.
- **TheAppLabb** **comprehensive 360-degree product development process includes ideation, research, app strategy, design, development, maintenance, and customer acquisition.
- Through its R&D division, TheAppLabb builds solutions with emerging technologies like Artificial Intelligence, IoT, Virtual Reality, Augmented Reality and Blockchain.
- Through its Incubator, **TheAppLabb** actively invests in start-ups & helps them with product development and corporate development
- **TheAppLabb** has developed mobile apps for top brands such as Suncor, Gateway Casinos, JBS, Unilever, Samsung, Dell, Electrolux, Frigidaire, RBC, Hudson’s Bay, Teknion, Toronto International Film Festival, Canadian International Auto Show, Rapala, Park N Fly, Banff World Media Festival, Ontario Real Estate Association, etc.
**Role Summary**
We are looking for a UX Researcher who would be built on our existing research backed Design principles. This role will help us understand users and the challenges they face. In this role, you will partner with Product, Design and Engineering teams.
**Responsibilities**
- Determine, plan, and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve product, design needs, and uncover actionable customer insights.
- Recruit and schedule suitable research participants
- Independently conduct research using interviews, surveys, usability tests, and web analytics to explore user behaviors and pain points.
- Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate.
- Advocate for user needs throughout the product development process.
- Educate a broader team on research best practices and evangelize research methods and results throughout the organization.
- Contribute to processes, documentation, and standards to help evolve the UX research discipline.
- Lead research activities for multiple initiatives across different channels.
- Be an excellent communicator and a flexible team player that can thrive in a fast-paced, dynamic working environment.
- Be comfortable working closely with passionate cross-functional stakeholders who care deeply about creating experiences that bring people together.
- Other duties, as assigned
**Required Qualifications**
**Formal Education or Equivalent**
- Have a BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Education, Computer Science, Anthropology, Communications, Design, Information Science, Sociology, or equivalent practical experience
**Years of Experience**
- Minimum 3+ years of Relevant Experience as a UX Researcher, defining and executing various research strategies and activities that can help clients discover a deeper understanding of their product and target users.
**Competencies**
- Strong strategic, creative, and conceptual abilities as demonstrated by an outstanding portfolio
- Adept at synthesizing quantitative and qualitative data
- Trustworthiness, Transparency, and Openness
- Experience in healthcare, insurance, or finance fields
- Experience with online commerce and digital consumer products or services
- Comfortable with ambiguity and working autonomously
- Familiar with agile teams, their processes, and tools
- Grasp of quantitative data analysis
**Specialized skills, **knowledge** or certifications unique to this role**
- Technical understanding of design research theory / design research tools.
- Experience designing and conducting studies using a variety of research methods (such as remote studies, contextual inquiry, iterative prototype testing, and surveys)
- Able to skillfully conduct 1:1 interview with a variety of users.
- Experience running remote research and workshops.
- Able to work within time constraints, to move quickly from planning to completing a project.
- A portfolio demonstrating research experience (research plans, reports, personas, artifacts, etc.)
**Why should you be part of **TheAppLabb** Family?**
Because **we know your worth**, we offer you:
- Competitive salary.
- Extended Health benefits and Dental Care.
- Vision Care.
- Life insurance (dependent included)
- Counselling Services (Workplace Advisor)
- Survivor Benefit.
- EAP
Because we care about your **mental health**, we offer you:
- Paid time off.
- Flexible work environment.
- Hybrid and remote work available
- To keep the fun on, we have Virtual team building activities (Bi-weekly socials, Monthly town halls, etc.)
At **TheAppLabb**, we believe diversity is a strength we cultivate. Our work environment welcomes equity, inclusiveness, and diversity by providing accommodations throughout the recruitment and selection process or during your employment here. If
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