UX Research Analyst

2 days ago

Toronto, Canada Air Miles Full time

The AIR MILES Rewards Program has earned the trust and support of more than two-thirds of Canadian households. For over two decades, we have helped our Partners use Canada’s most widely accepted loyalty currency, AIR MILES® reward miles, to influence customer behavior, drive profitability, and build long-term relationships.

Benefits and Perks at AIR MILES:

- COVID-19 Work-from-Home safety response
- Annual Wellness Subsidy includes a Headspace Account
- Loyalty Days and Anniversary Air Miles- Recognized as Canada’s Top Employer
- Extensive Learning and Development Tools and Programs
- Flexible Work Arrangements
- Tuition Reimbursement
- Summer Hours Program
- AIR MILES Gold® Collector
- Group RRSPs & Company match
- Wellness Resources including Cognitive Behavioural Therapy
- Volunteer Paid Time Off Program

There’s a reason we’re recognized as one of the best places to work year after year, we give you more than a place to work, we give you a place to grow your career. That’s what sets us apart. Our Associate values are the foundation of who we are as a company and how we will embrace the opportunities in front of us: We Find Strength in Our Differences, We Deliver Work that We’re Proud Of, We Own Our Successes and Our Misses, We Make Brave Informed Choices, We Know How to Have Fun, We Stay Humble

What Will You Work On?

The UX Research Analyst will work with internal stakeholders, UX designers, researchers, and developers to optimize digital experiences with two key goals in mind: maximize user/customer satisfaction and achieve business objectives. They will leverage a number of research methodologies with an emphasis on customer journey mapping. This cross-functional role requires working with various teams across the AMRP on the full breadth of digital products from travel to offers. The UX Researcher is responsible for supporting research projects from proposal to reporting with the guidance of the UX Research Manager.

How Will You Create Impact?

Manage the recruitment of participants for research activities
- Recruit participants for research activities, starting with selecting participants to invite, creating a screener survey, and managing the scheduling process
- Ensure timely communication with Collectors and keep recruit lists up to date

Report on and present research findings
- Analyze various types of data outputs from survey responses, to focus group discussions. Find the insights that will ensure our solutions meet our Collectors’ needs
- Integrate other analytics findings (market research, digital analytics) to creat a fulsome Collector picture, when possible
- Facilitate ideation sessions with stakeholders, motivating team members to contribute to ideas
- Creatively showcase research findings in a way that communicates the insights to the stakeholder so that it can be leveraged for their product and designs
- Understand and balance the Collector perspective with business needs to provide insights that will help them improve their products and designs

Manage research project operations
- Handle all project-related admin tasks; ensure on-time completion of project milestones; communicate requirements and study progress to colleagues, manage recruitment process and scheduling, complete incentives, etc.
- Provide ongoing feedback about the UX Research process and suggest recommendations for improvement
- Complete incentives process in a timely manner, to ensure participants are compensated for their time
- Manage booking rooms, and the viewing room of stakeholders

Lead qualitative research discussions
- Moderate in-person research sessions with Collectors. This includes one-on-one depth discussions, focus groups, and usability tests

Plan and propose research methodology
- Collaborate with stakeholders to understand their business challenge and timelines
- Create thoughtful research plans that address the business objectives and research needs
- Stay abreast of industry trends and suggest ways to incorporate them into current projects
- Develop research discussion guides and questionnaires

Let’s Talk About You:

- Post Secondary Education in Psychology, Anthropology, Design Strategy, Behavior or Cognitive Science, Human Factors, Interaction Design, or related field
- Minimum of 1-2 years of directly related work experience in interaction design, design research, or a similar role with innovative research techniques
- Knowledge of research methodology, customer journey mapping, qualitative research moderation, & survey design
- AIR MILES is for everyone. We are committed to embedding inclusion in the way we work and the services we offer. We believe that inclusion is not only a strength but a competitive advantage for AIR MILES and we focus on building a culture of inclusion that enables us to perform, innovate and be ourselves.
- Meet our Employee Resource Groups (ERGs)
- AIR MILES is home to many Employee Resource Groups that represent different identities and inter

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