UX Researcher

3 days ago


Toronto, Canada ACTO Full time

User Experience Researcher

**Job Type**: Full-time

**Responsibilities**:

- Lead research activities for multiple initiatives across different channels
- Collaborate with stakeholders. Build and maintain relationships with designers, product managers, and leadership to determine research needs and timelines.
- Determine, plan and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve product and design needs and uncover actionable customer insights.
- Recruit and schedule suitable research participants.
- Independently conduct research using interviews, surveys, usability tests, and web analytics to explore user behaviours and pain points.
- Analyze and synthesize research data to uncover insights and make recommendations.
- Socialize research insights and findings to product managers and designers to guide product design and strategic decisions.
- Help develop user journeys and personas
- Define a research roadmap by understanding product vision and priorities

**Qualifications**:

- 2+ years of hands-on research and product planning experience, with demonstrated skill in collecting and analyzing human behavioural data to improve plans and UX in a technology industry setting
- Degree in human-computer interaction, human factors, cognitive/experimental psychology or interaction design
- Comfortable working remotely
- Able to skillfully conduct semi-structured 1:1 interviews with a variety of users
- Experience running remote research and workshops
- Able to work within time constraints, to move quickly from planning to completing a project


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