Sales Representative

6 months ago

Maple, Canada Argo Lumber Full time

Are you ready for an exciting challenge and a stable career in the construction industry, or a change of scenery? We are looking for a dynamic and motivated individual to join Argo Lumber, a corporate family member of the Alpa Lumber Group and be a part of the largest Lumber, EWP, CSP, OSB, TRUSS supplier in Ontario.

The Sales Representative is responsible for delivering on targets, ensuring adequate sales activity, and displaying a high level of customer satisfaction. The Sales Representative will drive new business development by building new client relationships and maintain a full opportunity pipeline to ensure that Argo is the preferred supplier of building products with its customers.

**Benefits**: Dental care, vision care, extended health care, life insurance, RRSP match, vacation days, company events, casual dress, on-site parking.

**Responsibilities**:
Customer Service:

- Provide superior customer service by promptly responding to inbound inquiries, questions, and information requests
- Manage complex customer issues while maintaining customer satisfaction
- Resolve complaints with not only current customers, but also with prospective customers
- Follow up on all customer complaints within 24 hours

Business Development:

- Be the first line of contact (phone, visits, site) for customers, by professionally representing Argo Lumber to become the preferred supplier of lumber products
- Promote the company by sharing customer successes, customer testimonials, and reputation of the company
- Attend and participate in trade shows, industry functions, supplier events, and other promotional events, to develop strong network of contacts and actively seek out potential opportunities
- Develop new accounts by actively seeking out new customers (builders & contractors), learning about their business drivers, and promoting products and services
- Negotiate prices, terms, and conditions with clients within authority level to maximize profit and ongoing potential
- Grow existing accounts by establishing an ever-increasing partnership relationship, so that all lumber product services are directed to Argo
- Generate new business by retrieving referrals from customers and promoting the referral program to new customers
- Remain current on industry trends, market activity and competitor products
- Updating the Yard, Sales Admin, Estimating and Order Desk of any changes to the design, and the status of upcoming orders
- Review, finalize and approve all pricing (quotations, contracts, etc.) ensuring adequate margins or escalate if additional approval is required
- Complete other tasks as required.

**Skills/Requirements**

Personal Characteristics
- Exceptional energy, drive and motivation
- Detail-oriented individual who adheres to aggressive timelines
- Demonstrate high ethical and moral standards
- Professional appearance
- Excellent time management and organizational ability
- Positive, friendly demeanour
- Superior English and strong verbal communications skills

Contacts & Interactions
- Able to manage internal and external contacts with tact and courtesy when obtaining and exchanging information as well as maintaining confidentiality
- Able to interact with external contacts which consist of current customers / potential customers / contractors / builders

Decision Making & Consequences
- Able to exercise moderate judgement which is generally covered by standards and precedents
- Able to manage errors as errors may cause significant identifiable losses to Argo. These losses could result in: monetary consequences; adverse relationships within Argo; poor public image, and/or substantial work delays. The errors may have a continuing influence on the future operations and viability of the entire company

Education & Experience
- High school diploma
- Minimum 5-10 years’ of sales experience.
- Experience working in a lumberyard preferred

Acquired Skills
- Strong customer service skills, trouble shooting capabilities and investigative questioning techniques
- Able to effectively represent the company and communicate with others at varying levels
- General knowledge of lumber and building products

Technology
- Basic software computer skills - Word, Excel and Outlook
- Enterprise Resource Planning (ERP) / Order Entry Software knowledge

Working Conditions
- Able and willing to work construction hours (7:00-5:00 weekdays and occasional weekends and statutory holidays) as business needs dictates, in a fast paced environment with continuous change.

Competitive salary is based on experience and includes benefits, vacation and a pension plan.

Schedule:

- Monday to Friday

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