Account Manager

3 months ago

Burnaby, Canada Peak Technologies Full time

**Account Manager**

Peak Technologies develops solutions for virtual and live events. We are looking for an **Account Manager** to join our team. The Account Manager is responsible for maintaining and growing assigned Peak Technologies clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Peak Technologies Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables.

**RESPONSIBILITIES**:

- Support the management of your assigned clients AV Marketing portfolio
- Serve as the primary point of contact with Peak Technologies clients contact on project deliverables
- Engage Global Estimating when required and support estimating efforts where appropriate
- Prepare written correspondence and proposals
- Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
- Possess strong operational knowledge of Peak Technologies systems, tools & processes as it relates to project workflow, engage and manage effectively
- Drive collaboration with Peak Technologies Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
- Collaborate with Peak Technologies Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
- Observe deadlines, prioritize workload and operate under limited time constraints
- Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
- Act as liaison between clients, agencies, appropriate 3rd parties and all Peak Technologies departments
- Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
- Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations

**Account Management**:

- Able to manage multiple mid-size clients (each $250K - $500K annual revenue)
- Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
- Recognize and support development of new business opportunities with existing clients
- Build and maintain relationships with the clients that we support
- Elevate new prospect opportunities to sales leadership
- Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
- Travel approximately 20% of the time, supporting client deliverables

**REQUIREMENTS & SKILLS**:

- Ability to write reports, proposals, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Excel Spreadsheet software and Microsoft Office Word Processing software, Microsoft PowerPoint and Outlook.
- Must be passionate about working with people and be customer-centric.
- Thrives in an entrepreneurial and independent environment.
- Embodies flexibility, open-mindedness and receptivity.
- Actively works out solutions.
- Identifies something valuable in being part of a team and ability to effectively collaborate.

***Education and/or Experience**

Bachelor's degree (B. A. or B.S.) from four-year college or university; and 3 - 5 years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

**About Peak Technologies**

At Peak Technologies, we are experts in all forms of production technology; from virtual conferences and ballroom presentations to impactful marketing activations and outdoor concerts. Our capabilities stem from a combination of specialized skillsets, processes, and tools with years of experience. We are defined by the work that we do and the values we share with our clients. Our mission is to develop unique event production experiences that connect both mind and spirit.

Our team of Producers, Production Managers and Technicians strive for excellence in every facet of what they do. From design and conception through to show time - our team is dedicated to achieving the highest standard of event production while pushing the boundaries of the latest emerging technologies. Peak is focused on delivering memorable event experiences that connect, entertain, educate and inspire action.

**Peak Technologies Benefits**

Peak Technologies offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.

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