Technical Support Analyst

6 months ago

Toronto, Canada Chemtrade Full time

**Job Description**:
**Position**:Technical Support Analyst**

**Primary Location: Toronto, ON**

**Schedule: 40 hours per week, on-site at our North York office**

**Reports To**:Help Desk Team Lead**

**Compensation**:_$65,000-$72,000 CAD + bonus + benefits. _
- Salary ranges are determined by role, level, and location. The range reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training. More specific salary range for your preferred location can be discussed during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include bonus, benefits, pension contributions or additional incentives._

Chemtrade is committed to delivering innovative solutions that address the complex challenges faced by our customers. As a responsible corporate citizen, we prioritize safety, sustainability, and environmental stewardship in all aspects of our operations. Our talented and diverse workforce is at the heart of our success, as we recognize that their knowledge, skills, and dedication drive our ability to deliver exceptional products and services. At Chemtrade, we believe in creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. By putting people at the center of our operations, we build strong connections, nurture innovation, and create a fulfilling work experience for all.

**About This Role and About You**

**Qualifications**:

- Diploma in Information Technology field or an equivalent combination of education and/or experience and/or relevant designation required
- 3 - 5 years of relevant technical support experience required
- Strong knowledge of Microsoft Professional Office Suite of products including Outlook, Internet Explorer, and Access
- Ability to leverage tools such as PowerShell, power automate, excel to more efficiently complete repetitive tasks
- PC hardware installation and configuration
- Windows 7/8/10 workstation and 2012-2019 server administration
- Networking fundamentals including TCP/IP, VPN, security, active directory and DMZ
- Exchange administration
- WEB, Proxy servers, and HTML
- Strong organizational skills, written and verbal communication skills
- Strong customer service and interpersonal skills
- Self-starter with ability to work as part of a team
- Proven troubleshooting and problem-solving skills
- Ability to learn new processes and technologies quickly

**Responsibilities**:
**75 - 90% Support the Help Desk. This includes the following activities**:

- Provide front line support to the end users
- Install, configure, and support local and remote end-user computing hardware, software, and related devices
- Participate in and administer the selection and acquisition of software, hardware, and related technology
- Formulate and update hardware and software standards and policies
- Prepare and maintain all administration documentation including equipment inventory, asset management, software licensing and system availability statistics for computer and network equipment
- Provide user training, tools, and related documentation
- Provide support for the Microsoft network and LAN servers
- Research, recommend, and evaluate new software tools
- Support and work with vendors and service software/hardware providers to ensure the timely recording and resolution of PC hardware and software problems as per service contracts and agreements
- Assist with IT network, hardware, and software strategies
- Ensure that adequate security, backup, and disaster recovery processes are implemented and maintained

**10 to 25% Other activities including special projects**
- Assist and take on special projects or activities
- Support Environmental, Health and Safety (EHS) policies and initiatives
- Perform other duties as may be assigned

Provide off business hour attention as may be required

**What Chemtrade Offers You**
- Embracing Diversity, Maximizing Results_

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

W

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