Technical Analyst

7 months ago

Toronto, Canada Flair Airlines Ltd. Full time

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time **Technical Analyst **to join our growing and ever-changing organization. Reporting to the Senior Manager, Information Technology, the Technical Analyst will play a critical role in providing a wide variety of internal support services to all employees. The role requires an overall understanding of quality client service, a high level of commitment to providing quality customer support, and an aptitude for interpreting technical problems and offering independent recommendations for solutions. The Technical Analyst is a team player that possesses superior communication; excellent interpersonal and customer service skills and is also a self-starter with both a strong sense of urgency and the ability to find their own solutions to problems and work independently when needed. Weekend and after-hours work may be a requirement.

**Primary Job Functions**:
The duties of the **Technical Analyst **include:

- Building, designing, examining, and implementing well-organized and structured IT systems
- Gathering feedback or responses from Flair team members in order to support continuous improvement of system functionality
- Meeting and communicating with stakeholders in order to understand and meet their requirements
- Actively contributing to the Digital/IT team to build and implement technology solutions
- Supplying advice and technical training to new employees on all IT procedures and processes
- Providing expert knowledge to resolve IT issues
- Providing hardware and software support including: user training; installation, testing, evaluation, and troubleshooting for computer equipment
- Contributing to the maintenance of accurate and up-to-date filing systems
- Alerting management when necessary for high visibility and critical issues
- Other duties as assigned from time to time

**Safety Duties, Accountabilities, Authorities, and Responsibilities**:

- Support the SMS program through participation and reporting

**Qualifications and Education Requirements**:

- A degree or diploma in Computer Science, Management Information Systems, or a related field
- Minimum of two years of experience in a technical support role
- ITIL foundation v3 certified and or, Microsoft Certifications in any of the following: Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Office Specialist (MOS), or Microsoft Certified Trainer (MCT) would be considered assets
- Experience with the following core technologies would be an asset:

- Microsoft Office 365 including Word, Excel, PowerPoint, Visio, and Outlook
- Cloud technologies, Intune, Azure management would be an asset
- Microsoft Active Directory
- Ability to quickly troubleshoot a variety of complex technical problems associated with computer hardware, peripheral equipment, associated operating systems, and software
- Technical skills must support the ability to configure computers and peripherals, support operating systems and purchased software packages, install necessary drivers, and testing of functionality
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada.
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).

**Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.**

**How to Apply**:
We look forward to meeting you at Flair Airlines

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