Hotel Front Desk Agent

1 month ago


Spruce Grove, Canada Travelodge by Wyndham Spruce Grove Full time

***:
For immediate hiring. We require availability throughout the week including weekends, afternoons at 3/4pm to 11pm, approximately 30 hours per week. On call availability would be appreciated. Located at 20 Nelson Drive, Spruce Grove, fifteen minutes west of
Edmonton.

**GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**:
1. Customer service and hospitality minded with potential and current guests

2. Team player with co-workers and management

3. Register guests and assigns rooms. Accommodates special requests whenever possible.

4. Creating over the phone and in person reservations.

5. Thoroughly understand and adheres to proper credit, debit, and cash handling policies and procedures.

6. Updating room status and tracking.

7. Ensuring through hotel features, room locations, rooms types available, and room rates.

8. Must be sales-minded and positive. Presents options and alternatives to guests and offers assistance in making choices.

9. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

10. Effective handling of reservations procedures ie. In making them, modifications if needed, and cancellations.

11. Proficient in computer programs, Windows based operating systems.

12. Process guest check-ins and check-outs.

13. Performing cashier related functions like posting charges to guest accounts, billing, and finalizing payment.

14. Has proper telephone etiquette and skills on a switchboard phone.

15. Reports any unusual occurrences or requests to the manager or colleagues.

16. Knows all safety and emergency procedures. Is aware of accident prevention policies, and monitoring of hotel safety.

17. Maintains the cleanliness and neatness of the front desk area, lobby, and breakfast room.

18. Assist in light stocking of hotel supplies in the backrooms.

**PREREQUISITES**:
**Education**: High school graduate or greater. Must have good and clear command of
English. Past hands on experience of computer programs, organizational skills, and monetary transactions.

**Experience**: Previous hotel-related experience desired, or customer service/hospitality experience.

**Physical**: Requires typing, standing, and occasional lifting of around 15lbs.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: $16.00-$16.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Spruce Grove, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-02-18



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