Bellman / Guest Services

4 weeks ago

Winnipeg, Canada Eminent Valet Inc. Full time

**Eminent Valet, currently seeking motivated Guest Services Professionals to join our successful team. Eminent Valet has built a reputation for success becoming one of the country's largest Valet service providers that takes pride in operating in over major cities across Canada.**

*
**What We Offer**:

- Tools for success include: ongoing training and management support
- Provide opportunities for career growth within our organization
- On-going training in the workplace
- Semi Annual Company Retreats

**Responsibilities**

Opening the front door for guests, direct them to the check-in desk
- Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating)
- If any equipment is not working properly, report this to the maintenance department so that it can be repaired
- Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone.
- Give guests information about directions, the hotel, hotel area and local tourist attractions - When guests have checked out offer assistance with luggage (store it or carry to the vehicle) - Giving directions to places of interest, sightseeings, shopping areas
- Ensure that each piece of luggage stored has an Aria Hotel Budapest luggage tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag
- Delivers all guest messages/faxes/letters/parcels to the guestrooms
- Run errands requested by the Front Desk staff (eg. buying theatre or opera tickets) - Loading and unloading luggage from/to the vehicles
- Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses)
- Provide car valet service: drive the guests’ cars to and back from the Hotel’s designated outsourced garage
- Maintain good relationship with all the departments of the hotel
- Follow all health & safety policies
- Implement, maintain and continue to improve departmental policies, procedures and service standards
- Carry out any other duties requested by Front Desk Agents or Front Office Manager
- Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)
- Attend all meetings and trainings assigned by the Front Office Manager

**Skills and Specifications**
- Good communication skillsGood interpersonal skillsCustomer service skillsClean-cut, presentable appearance and well groomedGood team-playerVery attentive and be able to think on his feetExtremely agile as the job demands speed and efficiency in its execution

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Bonus pay
- Tips

Ability to commute/relocate:

- Winnipeg, MB R3B 0Y3: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Expected start date: 2023-04-14

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