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Night Auditor/guest Service Agent
2 weeks ago
As a Guest Services Agent, your key responsibilities will be:
- Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude.
- Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events.
- Be well versed in payment procedures including, how to compute bills, collect payments, and manage a cash float.
- Perform simple bookkeeping activities, issue room keys and escort instructions to Bellman.
- Posting charges.
- Complete and confirm reservations.
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, or in person. Handling complaints, settling disputes, and resolving grievances and conflicts.
- Perform other duties as required and/or requested by direct Supervisor or Management.
Requirements for this position include;
- A high school diploma
- Good verbal and written skills
- Basic computer skills
- The ability to work well on multiple tasks simultaneously
- Ability to work in an organized manner with a strong emphasis to detail with mínimal to no supervision.
Experience as a Guest Services Agent is an asset.
Only those considered for the position will be contacted.
**Job Types**: Full-time, Permanent
**Salary**: From $16.50 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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