Youth Hub Peer Leader

3 weeks ago

Winnipeg, Canada Youville Centre Full time

**Youth Hub Peer Navigator/Leader - 36.25 hours per week**
**$15.60 - $19.74 per hour**

Working as part of a multi-disciplinary team, including other Peer Navigators, the Youth Hub Peer Navigator/Leader will create a safe, supportive, empowering, and welcoming environment for youth to be active decision-makers and partners in the program and will play an integral role in the development, delivery and support of youth hub services and programming and service navigation and connections.

Under the direct supervision of the St. Vital/St. Boniface Youth Hub Coordinator, and working within program objectives and organizational goals, the Peer Navigator/Leaders will assist with a variety of Hub programming and service initiatives that help improve the lives of youth and their families.

**KEY RESPONSIBILITIES**

**Engagement and Service Navigation**
- Greet and engage participants throughout their involvement at the Youth Hub, including supporting advisory committees and groups
- Build positive rapport and trusting relations with all visitors and youth hub participants.
- Provide follow-up and navigation services to participants on behalf of Hub teams
- Work in collaboration with other Hub staff and teams to facilitate and coordinate programming and seamless service delivery.
- Provide information over the phone and in person on community resources and services offered at the Youth hub and in the community
- Provide support to individuals utilizing walk up and drop in services

**Administrative Support**
- Maintaining all necessary documents and documentation standards
- Assist with front reception and greeting duties, including telephone coverage, appointment and meeting bookings, payments, and general customer service
- Complete all data collection and statistical reporting as it relates to the role
- Successfully utilize Accuro (electronic medical chart)

**Program/Service Facilitation**:

- Assist with the planning, implementation, structure, and evaluation of Hub programming, including the facilitation of group activities
- Assist program staff to provide health promotion education and youth friendly events
- Assist with in-person workshops, training, and other specific activities/events

**Crisis-Intervention and De-Escalation**
- Assist in supervising participants with support from other youth program staff.
- Evaluate immediate safety risks, de-escalate, and diffuse conflict in an assertive, timely fashion
- Integrate trauma-informed/healing centred principles and strategies
- Create and facilitate a calm, compassionate environment for those experiencing distress.

**Qualifications**:

- Completion of high school
- Minimum 2 years’ experience in social services environment
- Demonstrated capacity to build effective and “safe” rapport/relationships
- Extensive knowledge of community resources and health and social services system
- Demonstrated ability to work within multi-disciplinary teams
- Demonstrated ability to work with diverse populations and those who are systematically oppressed.
- Excellent communication skills
- Excellent problem-solving skills
- Demonstrated ability to work with individuals experiencing distress
- Demonstrated capacity in de-escalation
- Demonstrated ability to manage competing demands
- Demonstrated bilingualism is an asset (French and English or English and another language)

**Additional Requirements**:

- Criminal record check may be required
- Child and adult abuse registry checks may be required
- Availability to work evening and weekend hours
- Youville is committed to employment equity and eliminating barriers to employment for people who are underrepresented in Canada’s workforce including Indigenous peoples, people with disabilities, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons who identify as women and persons of marginalized sexual orientations, gender identities, and gender expressions._ _In pursuit of our values, we seek team members who will work respectfully and constructively with differences and across levels of power._

**Job Types**: Full-time, Permanent

**Salary**: $15.60-$19.74 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Application question(s):

- What languages do you speak?

**Experience**:

- working with youth or social services environment: 2 years (preferred)

Application deadline: 2023-01-30

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