Vp Growth
2 months ago
We are a boutique HR and Employment Law Consulting Firm. We have significant expertise in the work we do yet we require a business savvy individual with expertise in running the business at the next level in order to scale up. We are looking for an individual who operates at a strategic level but is capable and willing to “get their hands dirty” in the details to ensure the job gets done well.
As a member of the Executive Leadership Team, reporting into the CEO, the VP Growth & CX will build internal data-driven processes designed to scale and facilitate rapid top-line revenue growth while optimizing our client experience. They will bring a strategic and tactical operating and business acumen and leadership to the Company. With an entrepreneurial mindset, the VP Growth & CX will be intimately involved in the execution of the business plan and as a hands-on leader, with direct reports, they will work closely with members of the Company’s staff to ensure the operations is running effectively in the context of the business plan.
This role will connect different revenue-related functions, from sales to marketing, client experience, pricing, and business operations.
The incumbent is an **influential leader** and can **lead by example, fostering strong relationships with individuals** and teams alike and ensuring that all employees reach their full potential while achieving organizational goals.
**Revenue Operations** - _Harness the power of people, processes, data, and technology to strategically grow revenues through various revenue streams_
- Serve as a trusted advisor to the CEO, working closely with Practice Leaders to drive revenue growth while optimizing the client experience.
- Responsible for ensuring an optimal financial and operational infrastructure is in place for growth and execution of the strategic business plan
- Leverage financial information and data to drive critical business decisions - ensure integration of the financial function into the delivery of our services
- Responsible for refining metrics and mechanisms that offer deeper insight into the various operational impacts on our business associated with our service delivery
- Develop and implement operational best practices across the entire organization with a focus on client experience
- Oversee the delivery of timely financial information, through monthly financial statements and forecasting, developing key performance indicators (KPI’s) and trends in operating results
**Client Experience** - _Executing and implementing strategies that deliver a consistent and exceptional experience for clients across all service delivery lines_
- Promote operational excellence by ‘_cultivating the client journey_’ to further develop its processes with a view to growing the business, and building brand loyalty
- Work closely with all departments to jointly embed and facilitate client experience excellence ownership and alignment
- Drive a ‘best in class’ experience for our clients measuring outcomes with KPI’s and other benchmarks
- Create a consistent strategy to proactively manage client issues with a view to long-term engagement and retention
**Leadership** - _demonstrating_ strong alignment with the overall business strategy through effective communication and engagement with all team members_
- A role model by demonstrating alignment with company values
- Responsible for building, managing, and developing a high performing team
- A natural communicator who shares information across the organization in a way that allows all to see the ‘why’ behind the words
- Have a "make things happen" mindset, spotting opportunities, assessing viability, and developing the relationships necessary to accelerate business growth
- Facilitate and drive business decisions to fully execute on results
**Strategic Involvement** - _Develop and deploy the company’s strategy and collection of client experience insights for strategic advantage and growth_
- Develop all dashboards that connect key drivers of client lifetime value
- Identify business opportunities for growth including acquisitions, partnerships, and other strategic initiatives
- Keep a keen eye on broader market developments and competitor activity to help inform decisions around strategic positioning
- Leading the data business analytics including problem framing, developing business forecasts, identifying risks, etc.
**Requirements**:
- University graduate or equivalent with 12+ years related experience
- Proven track record driving growth with minimum 3-5 years of experience in management consulting or professional services
- A values-based individual with strong capability in execution in a dynamic people centric business.
- Completion of a Business Degree and/or MBA is preferred
- Individual has a client-centric mindset and demonstrated ability to create a shared vision, inspire collaboration, and drive change with momentum
- Proven ability to navigate ambiguity and change
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