Service Support Assistant

2 weeks ago

Toronto, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

An excellent career opportunity exists in our Corporate & Specialty Risk department for a Commercial Lines Service Support Assistant in our downtown Toronto location. In this position, you will play a meaningful role in supporting our Underwriting and while working closely with Underwriting Assistants that are driven every single day to think bigger, do better for our customers, and achieve desired results.

Your role is to learn, grow and develop as a valued and engaged member of the team while working toward an underwriting career path. In this role, you will support and provide assistance to the underwriters and Underwriting Assistants. As part of a highly engaged underwriting services team, you will execute timely and impactful solutions that supports workflows with efficiency and accuracy while supporting underwriters and underwriting assistants to realize an underwriting profit while minimizing underwriting expenses supporting overall underwriting profitability. Engaging in effective cross team interactions, you are financially literate and an effective communicator who complies with corporate governance and is proficient in supporting broker relations and assisting underwriters and underwriting assistants in reconciliation of broker billing financial discrepancies.

What you’ll do- Working both collaboratively and autonomously while ensuring deadlines are met as part of a hybrid team is critical to the success of this role.- Triaging, logging and clearing large commercial submissions in collaboration with underwriters, processing declinatures, preparation of risk analysis reports including cross border documents and completing electronic filing of underwriting documents.- Searching for information relevant to the underwriting function and providing letters of experience, insurance binders and other documents on behalf of the underwriter.- Responding and answering internal, external and broker service requests professionally and promptly including following up on information needed from brokers on behalf of underwriting.- Data entry in RTM and SFDC systems while updating automated and manual tracking documents.- Collaborating with internal Aviva/GCS stakeholders, automated and manual processing.- Timely reconciliation of financial discrepancies working collaboratively and effectively with Aviva/GCS Stakeholders.- Maintain accurate and timely account information, file storage, claims service support.- Produce reports, information summaries and special projects as required.- Automated and manual premium booking in legacy systems.

What you’ll bring- Post-secondary education including degree/diploma and/or accreditation complimented by relevant office experience is required.-
- Reporting to the Manager, you will need to be confident and comfortable to manage a healthy level of autonomy while being accountable to various teams for the responsibilities of your role.- Excellent technical aptitude with web and DOS based systems and databases; very strong proficiency and working knowledge of MS Teams, Adobe Acrobat Pro and Microsoft Office Suite including Excel, Outlook and OneNote is preferred.- Excellent oral and written communication skills with the capability to communicate at all levels (with internal and external partners) is meaningful to the role.-
- Superior organization and time-management skills and able to manage workflow efficiently and accurately without constant supervision.- Ability to be both adaptable, flexible and able to prioritize and re-prioritize work as needed while thriving in a high volume, fast paced environment is critical for success in this role.- Committed to self-development, learning and building a career in the commercial insurance space.- Always striving to live Aviva's value's throughout all interactions including Community, Care, Confidence and Commitment

What you'll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks- Exceptional career development opportunities with diverse career paths, including the opportunity for leadership.- We support your professional development and your investment in academic studies.- Hybrid Working Model

Additional Information

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