Regional Operations Manager

2 weeks ago

Sherwood, Canada Superior Forklift Ltd. Full time

**Job Title: Regional Operations Manager**

**Regina, SK**

**Superior Forklift CANADA**

**Superior Forklift** is a growing materials handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Superior Forklift has achieved continued success year over year.

Superior Forklift is an integral entity within the Venturis group of companies, representing an extensive network of growing businesses, including over 60 branches and 1200 employees. Venturis strategically invests in visionary and values-driven organizations operating throughout North America, with expertise in acquiring leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Superior Forklift is recruiting for a **Regional Operations Manager** to join our team in **Regina Saskatchewan.** As the Regional Operations Manager, you will be responsible for overseeing all business operations within an assigned region.

**Essential Duties & Responsibilities**

As a Regional Operations Manager your key responsibilities will include:

- Managing Service Managers within the designated region, including interviewing, hiring, coordinating training, motivating employees, performance management, corrective counselling, and recommending transfers, promotions or terminations as needed
- Partnering with Human Resources on labour related topics, including sensitive personnel issues
- Providing direction, support and guidance to the Service Managers as required
- Reviewing Process Improvement Forms and providing input and direction to Service Managers
- Working with Service Managers to develop plans for vehicle purchases/repairs/modifications/replacements
- Providing input for weekly training topics
- Ensuring standards compliance within the department to ensure a consistent customer experience, both locally and regionally
- Researching ways to improve business operations, including profitability
- Managing key assets within the region, such as: shop tooling and equipment, computers, technology and mobile devices, service vehicle fleet, rental/fleet equipment inventory and parts inventory
- Managing key performance measures (profitability, customer service, synergies/relationships) for each region and by customer
- Providing detailed feedback and recommendations to other leaders on physical operations improvement opportunities
- Actively participating with Sales/Rental staff in key customer interactions involving operations-related issues such as major service calls, customer damage, or resource planning
- Maintaining regular communication with each business unit operating within the region to maintain alignment with physical operations and KPIs
- Act on behalf of senior management in all physical operations matters in the assigned region
- Reviewing documentation in the event of a workplace incident or accident
- Ensuring adherence to safety program responsibilities
- Ensuring all corporate safety initiatives and program are strictly followed in the field

**Required Skills & Qualifications**
- Post-secondary Degree in Sales, Business, Management or a related discipline
- 5-7 years’ experience in a supervisory role; proven leadership ability and prior
- management experience required
- Project management skills required
- Experience in a comparable role considered a strong asset
- Mechanical knowledge of heavy machinery industry is an asset
- Strong computer skills, including working knowledge of Microsoft Office (Excel, Word and Outlook)
- Excellent organizational skills and time management skills
- Strong interpersonal skills and communication skills, including the ability to work with internal and external stakeholders at all levels
- Ability to think ahead and plan accordingly
- Confident self-starter and a true team player

**Benefits & Perks**

Superior Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan.
- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professi

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