Regional Service Agent
2 months ago
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
**Who is Allstate**:
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
**Role Designation**:Hybrid**
**Agency address**:655 Baseline Road, Suite 62 **Sherwood Park, AB T8A 5V9**
Our team is growing, and we are actively looking to hire Customer Care Agents Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.
The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 6 pm). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.
**Accountabilities**:
- ** Respond to customer inquiries about their policy in a professional manner.**:
- ** Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.**:
- ** Provide personalized service while being a Trusted Advisor with respect to insurance.**:
- ** Promote Allstate features and benefits as part of ongoing portfolio reviews.**:
- ** Manage policy renewal process and client inquiries to make changes to their policies.**:
- ** Reply to on-line requests as required**:
- ** Promote client loyalty through attention to detail and relationship building during policy renewals and updates.**:
- ** Meet and exceed key performance and attendance metrics.**:
***Qualifications**:
- ** Post-secondary education or equivalent work experience**:
- ** Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.**:
- ** Greater than 1 year customer service experience**:
- ** This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.**:
***Bonus Qualifications**:
- ** Call center, face to face customer service experience and insurance experience is preferred.**:
**Skills**
Consumer Protection, Customer Centricity, Customer Data Management, Customer Insights, Digital Literacy, Inclusive Leadership, Learning Agility, Relationship Building, Results-Oriented, Stakeholder Relationship Management
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.®
-
Regional Service Agent
2 months ago
Sherwood Park, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Regional Service Agent
2 weeks ago
Sherwood Park, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Insurance Sales Representative
6 months ago
Sherwood Park, Canada Kishore Chowdhury - Desjardins Insurance Agent Full time**Insurance Sales Representative - Desjardins Agent Team Member** Location: Sherwood Park, AB Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for you! **Responsibilities**: -...
-
Life Insurance Representative
6 months ago
Sherwood Park, Canada Kishore Chowdhury - Desjardins Insurance Agent Full time**Life Insurance representative - Desjardins Insurance Agent Team Member**: Location: Sherwood Park, AB Type: Full Time, Permanent **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping...
-
Customer Care Agent
3 months ago
Sherwood Park, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Customer Care Agent
2 weeks ago
Sherwood Park, Canada Allstate Full timeAt Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...
-
Guest Service Agent
6 months ago
Sherwood Park, Canada Sandman Hotel Group Full timeFirst impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...
-
Regional Controller
6 months ago
Sherwood Park, Canada Acuren Inspection, Inc. Full timePosition Summary: **Acuren is currently seeking a Regional Controller to support our Operations in Canada.** As a frontrunner in our industry, Acuren is on the lookout for a skilled professional to join our ranks and play a pivotal role in our ongoing achievements. Join our dynamic environment that provides opportunities for personal growth and...
-
Registry Agent
6 months ago
Sherwood Park, Canada Registry On Wye Ltd. Full time18 years of age or older - Satisfactory/Clean Police Information Check - High school diploma or high school equivalency - We will train - Be able to Speak, Write, Read and understand English **Responsibilities**: - Answer over-the-phone inquiries, greet customers and offer customer services to clients - Identify services required and determine whether...
-
Client Service Manager
5 months ago
Sherwood Park, Canada Smart Start Canada ULC Full time**Client Services Manager** Full Time Requisition ID: 1127 **DEPARTMENT**: Canada Call Centre **LOCATION**: Smart Start Canada ULC, Unit 120, 2899 Broadmoor Blvd. Sherwood Park, AB T8H 1B5 **REPORTS TO**: Call Centre Director **SHIFT**: 9:00 AM-5:30 PM Mon-Fri (hours may vary depending on call centre requirements) ***: The client services manager is...
-
Client Services Manager
5 months ago
Sherwood Park, Canada Smart Start Canada ULC Full time**TITLE**: Client Services Manager **DEPARTMENT**: Canada Call Centre **LOCATION**: Smart Start Canada ULC, Unit 120, 2899 Broadmoor Blvd. Sherwood Park, AB T8H 1B5 **REPORTS TO**: Call Centre Director **SHIFT**: 9:00 AM-5:30 PM Mon-Fri (hours may vary depending on call centre requirements) ***: The client services manager is responsible for the initial...
-
Regional Controller
6 months ago
Sherwood Park, Canada Acuren Inspection, Inc. Full timePosition Summary: Join Acuren as a Regional Controller and immerse yourself in a dynamic environment brimming with opportunities for individual growth and learning. We are a leading company in our field, and we are looking for a talented professional to join our team. **Responsibilities**: - Support effective business decision-making by providing accurate...
-
Real Estate Agent
6 months ago
Sherwood Park, Canada RJ Homes Full timeAre you a licensed real estate agent of a minimum of at least 1 year experience and finding it challenging to generate enough leads? Are you ready to take your real estate career to exhilarating new heights? Look no further. Our team is looking for self-motivated, ambitious sales associates to join us. We want to help you build your career. We support each...
-
Customer Service Representative
4 weeks ago
Sherwood Park, Alberta, Canada Total Construction Solutions Inc Full timeThe role of a Customer Service Agent at ARV Cross Training Fitness Centre Ltd. involves addressing customer complaints or concerns in a professional and timely manner. The ideal candidate will possess excellent communication skills and be able to provide information to customers in a clear and concise manner. Key responsibilities include arranging for...
-
Front Desk Agent
5 months ago
Sherwood Park, Canada Clarion Hotel Sherwood Park Full timeThe Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...
-
Regional Business Development
4 weeks ago
Sherwood Park, Canada V3 Companies of Canada Full time**Put Your Passion to Work ** Are you passionate, service-oriented and want to be part of fast-growing a team of professionals? V3 Companies has an opportunity for you if you’re a person who’s attracted to diversity, interesting and challenging planning projects, and a collaborative team-based environment. Our name reflects that commitment to you and...
-
Retail Support Agent
2 months ago
Sherwood Park, Canada Alberta Motor Association Full timeYOUR favourite PLACE TO BE IS ONE STEP ahead. This is a six-month temporary, fulltime opportunity. WHAT MOVES YOU- You love the fact that every day on the job is different from the last - and you’re excited at the opportunity to always be learning something new, often in new environments too.- You enjoy being a part of a team whose experience and...
-
Retail Support Agent
4 weeks ago
Sherwood Park, Canada Alberta Motor Association Full timeThis is a full-time, temporary (3 month) position._ WHAT MOVES YOU - You love the fact that every day on the job is different from the last - and you’re excited at the opportunity to always be learning something new, often in new environments too. - You enjoy being a part of a team whose experience and expertise is there to tap into, and you like sharing...
-
Regional Operations Manager
5 months ago
Sherwood, Canada Superior Forklift Ltd. Full time**Job Title: Regional Operations Manager** **Regina, SK** **Superior Forklift CANADA** **Superior Forklift** is a growing materials handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Superior Forklift has achieved continued success year over year. Superior Forklift is...
-
Regional Account Manager
3 months ago
Sherwood Park, Canada Nutrien Full timeNutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, _Feeding the Future_, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...