Collision Repair Representative

7 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are Looking for a Collision Services Representative to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- Able to handle high stress situations such as getting vehicles released from tow locations, dealing with out of network shops, redirecting vehicles from one shop to another?- Able to build and maintain good relationships with customers at all levels, effectively handling and aligning with client expectations?

The Collision Services Representative plays a crucial role in the engineering of high-quality products and services in a unique industry and at a rapidly growing organization.

A Day in the Life- Effectively communicate with vendors, repair shops, and clients- Collaborate with internal stakeholders such as our In house repair specialists- Diligently follow up on claims to reduce our client’s vehicle downtime- Attain appropriate information needed from vendors when there are delays in the repair process- Document all relevant information in the claims management system- Hold our vendors accountable when timelines are missed- Comprehensive working knowledge of collision workflow, completing all actions and alerts (internal and external) in a timely manner- Maintain Customer Service standards and customer retention skills are necessary to be successful in this position- Review daily claim reports to ensure claim data is accurate- Ability to review repair estimates and photos, against the claim, escalating to Quality Control (QC) where applicable- Field questions from other departments regarding specific or general operational claim guidelines- The ability to analyze and upload documentation sent by vendors and clients- Answering incoming phone calls along with making outbound calls when needed- Communication via chat in Microsoft teams within the department as well as outside of the department

**Requirements**:
- High School diploma or equivalent- Experience in Insurance claim operations, rental management, vehicle logistics or Collision Repair industry a plus- Bilingualism in English/French is a strong asset.- Professional phone etiquette- Ability to work in a Team Environment along with interacting with other departments- Must possess excellent verbal, written and listening communication skills- Must possess analytical and critical thinking skills to problem solve- Independent judgment to plan, prioritize and organize your daily workload- Professional demeanor working with many personalities from many geographic regions- Discretion and confidentiality of private information- Ability to multi-task including handling several issues or problems during a workday- Strong proficiency in time management

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
- Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal

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