Automotive Customer Service Representative

7 days ago

Mississauga, Canada CSN Heartland Auto Collision Full time

**CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative**to join our growing team The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process.

**Major Areas of Responsibilities**
- Provides courteous assistance to customers and educates customers on the collision repair process
- Face-to-face interaction with customers
- Evaluating vehicle damage and taking photos as required
- Capturing complete list of customers’ expectations and if necessary negotiating on service deliverables
- Understanding specific insurers’ claims processing policies and processes and following them accordingly
- Maintaining updated customer files
- Timely two-way communication with/ between internal and external customers
- Providing back-up to Front Office Administrator, i.e. answering phones and greeting customers

**Required Education, Skills and Qualifications**
- 5 years’ experience in Customer Service, previous experience in the automotive industry is preferred.
- Knowledge of collision repair process and/or auto insurance claims is an asset.
- Experience in Sales
- Analytical and problem solving skills.
- Efficient use of Microsoft Office and the Internet.
- Effective written and verbal communication skills.

**Company Profile**

**CSN 427| Heartland Auto Collision**is a dynamic and progressive collision repair facility, in business for over 45 years in the west end of Toronto. Our company is committed to providing a positive work environment that encourages professional growth. We offer a competitive benefits package that includes:

- Company sponsored training
- Competitive wages
- Paid vacation
- Medical benefits

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 44 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Automotive: 1 year (preferred)
- Customer service: 5 years (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

  • Automotive Service Advisor

    4 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Automotive Service Advisor

    7 months ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Automotive Customer Service Representative

    7 months ago

    Mississauga, Canada CSN Heartland Auto Collision Full time

    **CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team! The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process. **Major Areas of Responsibilities** - Provides courteous...

  • Automotive Customer Service Representative

    7 months ago

    Mississauga, Canada CSN Heartland Auto Collision Full time

    **CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team! The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process. **Major Areas of Responsibilities** - Provides courteous...

  • Customer Service Representative

    4 months ago

    Mississauga, Canada Assured Automotive (2017) Inc. Full time

    **Company: Assured Automotive** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent...

  • Automotive Customer Service Representative

    2 months ago

    Mississauga, Canada CSN Heartland Auto Collision Full time

    **CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative **to join our growing team! The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process. **Major Areas of Responsibilities** - Provides courteous...

  • Customer Service Representative

    3 months ago

    Mississauga, Canada Assured Automotive (2017) Inc. Full time

    **Company: Assured Automotive** **Job Description**: The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team. **Key Job Responsibilities** - Ensure consistent...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada Daifuku Co Full time

    Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is currently seeking an experienced Customer Service Representative for the facility in Mississauga, ON. **Responsibilities**: The Customer Service Representative works within...

  • Customer Communication Representative

    4 months ago

    Mississauga, Canada Bramgate Automotive Full time

    Customer Communications Specialist - Dealerships **The Role** **Are you an experienced Customer Service Specialist looking to take the next step-up in your career? If so, we have a new challenge for you.** We are a growing family-owned business, looking to appoint a Customer Communications Specialist to join our teams supporting our Dealerships. You can...

  • Customer Service Representative

    7 months ago

    Mississauga, Canada XeMODeX Inc. Full time

    Job description **Customer Service Representative** We are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world. XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative...

  • Customer Service Representative

    17 hours ago

    Mississauga, Canada XeMODeX Inc. Full time

    Job description **Customer Service Representative** We are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world. XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative...

  • Customer Service Representative

    16 hours ago

    Mississauga, Canada XeMODeX Inc. Full time

    Job description **Customer Service Representative** We are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world. XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative...

  • Customer Service Representative

    7 days ago

    Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. You will handle the flow of people through the tire shop and ensure that all receptionist responsibilities are completed accurately and delivered with...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada Holman Full time

    Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada Holman Full time

    Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada Holman Full time

    **Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the...

  • Customer Service Representative

    4 months ago

    Mississauga, Canada Holman Full time

    **Holman is a global automotive leader that serves both commercial and consumer clients **_The Holman Way_** by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the...

  • Customer Service Representative

    5 days ago

    Mississauga, Canada Holman Full time

    **Holman is a global automotive leader that serves both commercial and consumer clients **_**The Holman Way**_ **by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of...

  • Customer Service Representative

    3 days ago

    Mississauga, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Autobody Collision Centre** **Velocity Autobody** **Guelph, ON** Are you seeking a career where you get to make the **best use of your technical administrative expertise and expand your customer service experience**, work as an **integral part of a dedicated team**, and gain opportunities for career** growth and...

  • Customer Service, Customer Service Representative

    2 months ago

    Mississauga, Canada Cardinal Couriers Full time

    Customer Service Representative (CSR) In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D) About the Position The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry...