Service Center

1 month ago

Edmonton, Canada Freudenberg Group Full time

Empowering people, creating technology.

**Responsibilities**:

- Co-ordinate rush deliveries with production, tech services, and purchasing.
- Be the point of contact for Customers, Distributors and Outside Sales Staff.
- Use SAP software to prepare proposals, quotes and order placement.
- Use SAP software for receiving, shipping, moving, etc. of goods.
- Track status of existing orders and shipments.
- Maintain facility resources and tractability of documentation.
- Support the service center unit with activities such as dismantling and cleaning mechanical seals and components, checking seal components for defects and dimensional deviations from manufacturing drawings, and static testing / dynamic testing. Identify materials and decide if a repair is possible or replacement is required.
- Produce reports for quotation purposes and scope of repairs.
- Assembly/packaging seals for shipment to the customer (new and repaired).
- Meet the requirements of EBCA Quality Standards, HSE policies, and control EBCA design & development procedures.
- Some basic machining (manual milling, surface grinder and lapping) as part of seal repair.
- Must be able to react to change productively and undertake other tasks as assigned.
- Understand and execute good housekeeping, such as 5S.
- Support Maintenance tasks when necessary (equipment, building, fixture, change of layout, machine installation).
- Represent the department for external audits (ISO 9001, others).
- Support annual inventory process.
- Be an active member of the Quality Management System, auditing other departments.

Qualifications:

- A high school diploma or equivalent is required. Associate degree preferred.
- 2-5 years of related work experience.
- Intermediate level skills with SAP, Microsoft Office (Outlook, Excel and Word).
- An advantage is a working knowledge of mechanical seals.
- Basic knowledge of blueprint reading.
- Knowledge of materials (metals, etc.) - technical background is a plus.
- Ability to speak fluently and effectively to customers and employees of the organization.
- Strong organizational skills.
- Solve practical problems.
- Work on SAP platform.
- Ability to work under pressure, independently and undertake site visits to customers.
- Work independently or with others as needs arise.
- Requires good judgement and a professional demeanor.
- English is mandatory, and French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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