Client Service Agent
4 weeks ago
**Client Services Agent**
If you are an enthusiastic, self motivated, detail oriented person who enjoys being part of a fast paced team, this job is for you We are WDDC (Western Drug Distribution Center), a dynamic company with over 130 employees, who distributes products to Veterinarians across Western Canada.
We are currently looking for a responsible, detail orientated & professional **Full-time Client Service Agent **with previous veterinary clinic experience.
**Responsibilities include**:
- As part of the Client Service team you will maintain database for track / trace of regular product shipments.
- Communicate service opportunities within the membership base of clinics (website use, educational marketing tools, in-clinic seminar offerings, technical training etc.)
- Promptly respond to clinic inquiries, manage and facilitate changes to accounts and ensure company requirements are met.
- Process vendor product requests manually or via electronic import tool.
- Manage data reports to ensure clinic orders flow properly.
- Maintain a high level of communicatin between the Customer Service team and other departments.
**Qualifications**:
- Preference will be given to individuals that have 3-5 years veterinary clinic experience or a certification as RVT, VOA or VOM.
- Motivated self starter, setting daily priorities and managing time sensitive tasks.
- Ability to work in team environment with exceptional interpersonal and communication skills.
- Advanced computer skills using Microsoft Office (especially excel & outlook mail), and ability to quickly learn new software.
- Ability to work in a flexible environment with demanding deadlines and set expectations.
**Hours of work**:Monday - Thursday 9:30 am - 6:00 pm AND Friday 8:00 am - 4:30 pm (no weekends)
**Location**:Edmonton, Alberta
We offer competitive pay, benefits, and RRSP matching.
**Salary**: $18.00-$20.00 per hour
Work Location: In person
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