Parts Specialist
4 weeks ago
NAPA in-store team members take pride in providing excellent customer service and have a strong knowledge of car parts. They offer advice, support our operations, and allow us to provide our customers with everything they need.
In this key role, you will provide customers with advice over the phone on our parts
and accessories, place orders and follow up with customers, locate and order parts for customers from authorized suppliers. On average, call volume ranges between 70 and 80 calls a day per specialist.
- Respond promptly to customer inquiries and concerns by phone, email, or internet (PROLinkSE)
- Efficiently process customer orders, part requests, and inquiries.
- Recommend parts to customers.
- Invoice parts on purchase orders and ensure orders are accurate.
- Weekly reporting outlining the successes and challenges.
Qualifications
To join our team, you need:
- Automotive/Heavy vehicle parts experience
- Excellent communication skills and aptitude for sales
- Good priority management and listening skills
- Interest in new technologies and continuous training
- Customer-oriented approach and team spirit
- Ability to lift up to 18 kg (40 lb.)
- High school diploma and/or training in automotive sales or heavy vehicle parts equipment sales
Additional Information
Why join our Team?
- Competitive salary and bonus program
- Flexible group insurance program from Day 1: health, drug, dental, and life
- Pension plan after 6 months
- Corporate discounts on the parts purchase, car dealerships, phone/data plans, fitness centers, etc.
- Tuition reimbursement
- Opportunity to participate in our RESP, TFSA, RRSP Programs
- Up to 3 weeks of paid vacation
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us
We will contact you as soon as possible if we think we have the hat for you
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