Product Support Data Analyst

4 months ago

Ajax, Canada Volkswagen Group Canada Full time

**Product Support Data Analyst**
- GRO001141

Primary Location Canada-Ontario-Ajax

**It’s more than a Career, it’s a Passion**

We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive salaries, offers fringe benefits, and provides unique opportunities for personal and professional growth. We encourage and reward initiative, creativity, teamwork and performance within a fast-paced, stimulating environment. And did we mention that there are really cool Volkswagen and Audi vehicles all over the place?

**We are currently looking for a **Product Support Data Analyst **at our Corporate Offices in Ajax, ON**

This role is responsible for the monitoring and analysis of market quality topics for the VW and Audi vehicle population. The primary task is the analysis and reporting of data to the respective factories and internal teams. The secondary task is to perform deep dive analysis utilizing many data sources (warranty, technical assistance centre tickets, Parts, road side, sales) to identify and quantify new and upcoming trends, and report to the necessary areas of responsibility.

***This is a flex hybrid model, requiring 2 days in the Ajax office**

**Primary Responsibilities**:

- Monitoring of field Warranty claims / Tow-in data for defect trends / Long term durability trends and reporting of market quality topics to respective factories / manufacturers for all models
- Support of the Dealer network / Technical helpline / Technical Quality Managers by supplying technical data and trend information for the entire vehicle population.
- Provide smart data analysis to product support team to improve efficiency in topic analysis
- Create and manage dealer dashboard system showing dealer performance in various areas of business
- Market liaison and relationship with assigned VW/Audi factories
- Provide technical data reporting to other internal departments
- Perform data analysis on retuned warranty parts as requested by VW / AUDI AG.
- Identify product improvements based on information from all available data sources.
- Establish and provide technical reports as requested.
- Support the New Model Launch process readiness by providing detailed quality performance reporting
- Support the technical literature accuracy, translation and availability

**Qualifications**:

- College Degree/Associate Degree in Engineering, Business and/or equivalent working experience working experience
- 1 + years of experience in the technical field of the automobile industry, especially with dealers.
- Proven automotive analytic/diagnostic experience.
- Automotive service experience in retail or wholesale position is beneficial
- Experience in Fault Analysis Process (root cause analysis), Technical reporting
- Results driven; process orientation; customer focus collaboration
- High proficiency in data analysis and data analysis systems
- Analytical thinking - using logic and reason
- Computer savvy - skilled in the use of software
- Communication skills - interpersonal, presentation and written
- Specialized skills, knowledge or certifications unique to this role
- Knowledge of French/ German language is an asset
- Travel up to 5%

**What you’ll get in return**:

- A flexible and collaborative team dynamic
- Opportunities for development
- Opportunities to participate in exciting company events that give back to the community
- Competitive employer paid benefits and overall compensation package
- And much more

Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

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