Collections Clerk

4 weeks ago


Richmond Hill, Canada All Professional Trades Full time

**Responsibilities**:

- Contact customers and clients to follow up on unpaid invoices and overdue accounts
- Negotiate payment arrangements and facilitate the collection of outstanding debts
- Maintain accurate and up-to-date records of collection activities, including correspondence, payment arrangements, and account reconciliations
- Update customer information and account statuses in the collection database
- Prepare and send out collection letters, statements, and other relevant documents
- Respond to customer inquiries and resolve any billing or payment disputes in a timely and professional manner
- Collaborate with internal departments, such as sales and customer service, to ensure the accuracy of customer records and resolve any billing discrepancies
- Generate reports on collection activities, including delinquent accounts, collection efforts, and overall accounts receivable status
- Assist in the development and implementation of collection strategies and policies to improve cash flow and reduce bad debt

**Requirements**:

- Proven experience as a collection clerk or similar role preferably in a fast paced environment
- Strong knowledge of collection practices, laws and regulations
- Excellent communication skills, both verbal and written, with the ability to effectively negotiate and persuade customers
- Outstanding organizational skills and the ability to manage multiple priorities and deadlines
- Attention to detail and high level of accuracy in record keeping
- Proficient in QuickBooks and Sage is an asset
- Ability to work independently and as part of a team, demonstrating a high level of professionalism and integrity
- Strong problem-solving and decision-making skills
- Familiarity with accounting principles and procedures is desirable

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON L4B 1H1: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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