Counter Clerk

**Counter Clerk - Police**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
**Examples of key responsibilities include, but are not limited to**:

- Responds to complaints and inquiries and provides information and assistance at the counter and via telephone.
- Handles non-emergency complaints, routing complaints for police attendance to the ECOMM.
- Answers incoming telephone calls, as required.
- Processes various permits, reports and records, collects fees, performs electronic fingerprinting, operates police information systems, including CPIC, PRIME, JUSTIN, LEIP and PROS.
- Answers inquiries and provides information, support and assistance to a variety of internal and external contacts; explains applicable departmental policies and procedures; refers the more complex, unusual or specialized inquiries to a superior.
- Prepares and maintains a variety of manual and computer records, files, and statistics related to the work; retrieves information and generates reports as requested.
- Provides back up support and coverage to switchboard as required.
- Performs other clerical duties as required.
- Knowledge, Skills & Abilities:
**Knowledge, Skills and Abilities**:

- Sound knowledge of the Canada Labour Code, Canada Customs, Canadian Border Services, RCMP Administration and Policy, Federal, Provincial and Municipal Legislation and City of Richmond Policies and Procedures.
- Ability to demonstrate superior organizational ability; multi-tasking ability; teamwork; effective problem solving and communication skills and accuracy and attention to detail.
- Ability to respond decisively and handle emergency situations that may arise in person or over the phone, such as bomb threats, violence, mental health issues, contagious diseases and possible suicidal and life threatening situations.
- Ability to operate police computer equipment including CPIC, PRIME, LEIP, PROS and JUSTIN.
- Ability to use REDMS or familiarity with classifying records using a records management system.
- Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
- Ability to deal effectively with emotionally charged situations.
- Ability to interact with the public courteously, tactfully and firmly in response to a wide variety of circumstances, and to diffuse hostility in an effective manner.
- Ability to deal effectively with a variety of internal and external contacts in processing inquiries and in providing a variety of information and related services.
- Ability to perform assigned duties with mínimal supervision.
- Ability to obtain and maintain an RCMP Enhanced Security Clearance

**Qualifications and Experience**:

- Completion of Grade 12 or equivalent.
- One (1) year of sound related experience, preferably in the Police Department.
- Successful completion of front counter training in a policing environment is considered an asset

**Working Conditions**:

- Duties are performed in an office environment with frequent interruptions and distractions.
- Requires visual effort and mental concentration, work requires a degree of physical effort such as: standing, lifting, stooping, bending, reaching and sitting for long periods of time.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- N/A
- Salary Range:

- $31.31-$36.85
- Hours of Work:

- Weekdays: 0800-2000
Weekend/Statutory Holidays: 0800-1800
- Application Posted:

- 3/20/24
- External Closing Date:

- 4/2/24
- PCC#: