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Rehab & Wellness Administrator (The Well - Front &

4 months ago

Toronto, Canada HealthOne Full time

**HealthOne The Well, **conveniently located in Toronto’s vibrant King West neighourhood, is seeking a **Rehab & Wellness Administrator **to support with the launch of our third rehab & wellness practice at our brand-new multidisciplinary clinic, set to open in Janaury 2024.

**HealthOne Rehab & Wellness The Well **will be our newest unified team of rehab, wellness & mental health professionals equipped to provide a variety of services including massage therapy, acupuncture, naturopathic medicine, physiotherapy, counselling, and more. As such, we are looking for a dedicated & experienced professional with a passion for the Rehab & Wellness industry, matched with impeccable customer service, interpersonal, and administrative skills.

**Job Summary**

In this exciting opportunity, you will play an integral role in ensuring the smooth day-to-day operations of the practice. The key responsibilities of this role will include assisting with administration duties and patient interaction, including but not limited to, scheduling, payment processing & insurance billing, promoting services, and collaborating with the clinicians within your scope, all while ensuring top-notch client service.

**Schedule**

40 hours per week between Monday - Saturday.

**Responsibilities**:

- Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
- Efficiently handle all front desk tasks with pristine attention to detail, including but not limited to appointment scheduling, confirmations, billing and payment, and data entry.
- Contribute to smooth clinic flow and overall success of the business by providing reliable administrative support, adhering to policies & procedures and participating in goal achievement.
- Actively seek out opportunities to improve and expand our patients’ experience in the clinic, while assisting the management team to maximize clinic performance and growth.

**Why work with HealthOne?**
- Supportive & positive leadership team
- Work within a modern 14,000 sq ft. facility in downtown Toronto
- Opportunities for continuous development
- Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

**Compensation**
- Competitive hourly rate offered
- Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

**Requirements**:

- 1+ years of Rehab and/or Wellness Administration/Reception experience
- Strong client service skills and impeccable communication skills
- Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
- Self starter, motivated by goals and eager to wear multiple hats in order to grow with us
- Tech savvy, proficient with MS Office (MS Word, Excel, Outlook) and experience using a CRM/EMR, specifically Jane software.
- Ability to work weekends and evenings based on business needs

**Nice to Have**
- Post-Secondary education in Kinesiology or a similar topic.
- In-depth knowledge of orthopedic devices & passionate about their benefits.

**About HealthOne**

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Along with our clinics by the Harbourfront and in North York, HealthOne The Well will help us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives - and YOU can help us achieve this

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you

Within the HealthOne culture, we are committed to treating every employee with dignity and respect. We strive to be fair and just while creating work environments where our employees can be at their best. Employment decisions are based on qualifications, merit, and business need. Requests for accommodation due to a disability or any other protected groups can be made at any stage of the recruitment process and during employment.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Jane App: 1 year (preferred)
- Rehab and/or Wellness Administrative: 1 year (preferred)

Work Location: In person