Rehab & Wellness Administrator (Downtown)

4 months ago


Toronto, Canada HealthOne Full time

**HealthOne Medical & Wellness Centre**, conveniently located in downtown Toronto’s Waterfront neighbourhood and steps away from Union Station, is currently seeking a **Rehab & Wellness Administrator**.

In this role, you will be responsible for all patient-facing administrative & engagement responsibilities for our rehab & wellness clinic, including but not limited to, patient scheduling, payment processing & insurance billing, promoting services, and receiving feedback, all while ensuring top-notch client service.

If you thrive in a fast-paced environment, love interacting with new people and are passionate about all aspects wellness, we'd love to hear from you

**We are seeking an individual who is**:

- Friendly, approachable, and patient-oriented, whether you are welcoming clients to the clinic, speaking with them over the phone or addressing/resolving a concern.
- Able to handle various administrative responsibilities and manage competing priorities effectively while remaining efficient in your delivery of tasks for all stakeholders (patients, practitioners and supervisors).
- Willing to gain knowledge of Rehab & Wellness treatments in order to successfully pro informed recommendations to patients and suggest relevant products (supplements, orthopedic devices, etc).
- Eager to seek out opportunities to improve the overall patient experience in an effort to maximize clinic performance and growth organically.

**Why work with HealthOne?**
- Supportive & positive clinic management and multi-disciplinary team environment
- Work within a modern 10 000 sq. ft facility in the downtown core
- Regular staff engagement events; themed days, monthly birthday lunch, team building experiences, wellness seminars (with snacks), off-site end of the year celebration, etc.

**Compensation**
- Competitive hourly rate offered
- **Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)**

**Requirements**:

- 6+ months of administration experience in a similar environment, ideally in a wellness, physio or rehab clinic
- Strong customer service skills, solid work ethic and keen attention to detail
- Proficient in MS Office (MS Word, Excel, Outlook)
- Ability to work weekends and evenings based on business needs

**Nice to Have**
- Experience using a CRM/EMR, specifically Jane software
- Kinesiology background is an asset

**Company Profile | About HealthOne**

HealthOne is Toronto's full service health facility that has been proudly serving Toronto for the past 10+ years. With 2 different locations, we offer complete health care solutions for the whole family including family doctors, walk in clinic and family practice, dental care, mental health, optometry, physical rehabilitation, skin care, and much more. Our licensed professionals are dedicated to each patient and will provide comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne we truly believe in holistic health care and would like to offer our patients a wide variety of treatment options to maintain and increase their well-being. We are deeply committed to providing personalized health care services through an integrated approach to help patients achieve optimal health.

**Job Type**: Permanent

**Salary**: $19.00-$22.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- administrative: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person



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