Warranty Administrator- Mississauga Volkswagen
1 day ago
**Warranty Administrator**
**Responsibilities**:
- Prepare, process, record and reconcile warranty claims as per manufacturer policies & procedures
- Maintains complete and accurate records for warranty claims
- Hold any warranty claims that require manufacturer authorization
- Arranges for parts to be shipped back to factory or distributor, or to be scrapped
- Follow up and re-submit unpaid claims returned by the manufacturer
- Keep the number of outstanding claims to a minimum
- Maintain schedules for factory warranty, extended warranty, PDI and ensure balances remain current
- Make outbound customer satisfaction, confirmation, recall notice, a notice of service due and follow up calls
- Contact customers regarding marketing initiatives
- Log customer information and purify the database
- Ask the Customer questions to uncover vehicle needs and direct calls appropriately
- Make service appointments if service consultants are unavailable, and route appointment information to the appropriate service consultant
- Provide Customers with quotes on vehicle services
**Qualifications**_:_**
- Previous VW/AUDI warranty admin experience, an asset
- Two (2) years of previous experience as warranty admin
- 1-2 years’ previous office dealership experience
- Three (3) years experience working in customer service
- Familiarity with automotive terminology and manufacturer warranties and procedures, an asset
- Ability to work quickly, multitask
- Highly organized and attention to detail
- A customer-facing role that requires the highest degree of professionalism and brand representation
- Computer Proficiency
- Maintain professional communication with customers
**What We Offer**:
- Welcoming Culture
- Competitive and up to date compensation plans
- Employee Group Benefits Package
- Generous discounts on various products and services
- The Zanchin Automotive Group provides all its employees with endless opportunities and continuous growth
If you share the same expectations as our guests and believe you can contribute to our success, we would love to hear from you
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