Customer Success Representative
3 weeks ago
Weir Motion Metrics
Vancouver, Canada
Hybrid
Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong relationships with the customer base by consistently delivering and demonstrating value through Weir Motion Metrics’ offerings. As part of this role, you will be engaged with delivering value to our customers around the world, which will include travelling occasionally to meet them in person.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
- Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.
- Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes for our customers.
- Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
- Focus Area: Curate customer feedback to identify trends, areas for improvement, and business expansion opportunities.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:
- Post-secondary education in mining, business, engineering, technology, or equivalent.
- Experience in a customer-facing role, preferably in customer success, account management, or customer support.
- Experience in the technology, mining, or service industry.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Compensation: CAD$69,783 to $101,188
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._
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