Junior Customer Success Representative
6 months ago
This Health Tech company provides immediate wellness through a first of its kind user-friendly app that enables customers to take charge of their own health and wellness journey by allowing them to book an appointment anytime, anywhere, and with the same ease and convenience as booking a ride or ordering food delivery.
The company serves customers all over the United States. As they continue to grow their network of service providers, business partners and customers, they are committed to bringing this one-of-a-kind experience to more communities around the country.
They also specialize in providing mobile IV therapy. They partner with many IV businesses across the USA and are rapidly expanding. The company provides a solution for a wide variety of conditions from dehydration to hangover to anti-aging and more. Each type of therapy uses a specially-formulated recipe of ingredients that contains the ideal types and amounts of vitamins for the condition being treated. IV hydration treatments are useful for people of all ages and in all walks of life.
- They are seeking a dedicated and compassionate Customer Success Representative to join their team. You will play a pivotal role in providing exceptional customer support and ensuring a positive experience for their valued customers. Your ability to communicate effectively, address inquiries, and resolve issues will contribute to our mission of delivering high-quality customer services to their nurses throughout the USA.
Key Accountabilities:
- Assist with fulfilling and tracking orders from our pharmacy vendors.
- Address customer concerns, troubleshoot issues, and provide appropriate solutions in a timely manner to ensure customer satisfaction and retention.
- Collaborate closely with the pharmacy vendors to resolve order-related issues.
- Escalate complex customer issues to the appropriate departments while ensuring that customers are kept informed of the resolution process.
- Proactively identify opportunities to improve customer service processes, website functionality, and overall user experience.
- Assist in managing and updating customer databases, order records, and communication logs to ensure accurate and organized information.
- Data entry in various platforms like filling out PDF files and using CRM programs like Hubspot.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Proven experience in a customer service role, preferably in the e-commerce industry.
- Strong verbal and written communication skills
- Empathy and compassion when interacting with customers, demonstrating patience and a genuine desire to help.
- Ability to work in a fast-paced environment, multitask, and manage time effectively.
- Strong attention to detail and accuracy in data entry and order processing
- Adaptability to evolving processes and a willingness to learn
- Positive attitude, team-oriented mindset, and a commitment to maintaining a high standard of customer satisfaction.
Powered by JazzHR
tJuvtDbnf8
-
Customer Success Representative
5 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Representative
6 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Representative
6 months ago
Vancouver, Canada Pocketed Full timeSalary: $50,000 to $65,000 Pocketed is hiring a Customer Success Representative to join our team! Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give...
-
Customer Success Representative
5 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Representative
3 months ago
Vancouver, Canada Transoft Solutions Full time**About the Opportunity**: We currently have an opening for **Customer Success Representative** at our head office in Vancouver. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities. In this role, you will be...
-
Customer Success Representative
2 weeks ago
Vancouver, British Columbia, Canada Hilti Corporation Full timeWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Hilti Corporation. As a key member of our sales force, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving revenue growth.Job OverviewIn this role, you will work...
-
Customer Success Representative
6 months ago
Vancouver, Canada Weir Group Full timeWeir Motion Metrics Vancouver, Canada Hybrid Purpose of Role: As a Customer Success Representative at Weir Motion Metrics, you will be focused on ensuring customer satisfaction and retention, as well as uncovering business expansion opportunities inside key accounts. This will be accomplished by cultivating strong relationships with the customer base by...
-
Customer Success Representative
5 months ago
Vancouver, Canada Antech Diagnostics Full timeWe understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...
-
Customer Success Manager
6 months ago
Vancouver, Canada ReadyWhen Tech Inc. Full timeAttention all conveyancers in British Columbia! Are you looking to make a career change? **GoVeyance**, a dynamic conveyancing platform designed by conveyancers for conveyancers, is seeking an exceptional _**Customer Success Manager**_ to play a vital role in helping us grow our business in the Lower Mainland area. About GoVeyance: GoVeyance provides...
-
Customer Success Manager
5 months ago
Vancouver, Canada Absolute Software Full timeAbsolute is a global cyber-security technology company based in Vancouver, BC that makes Security work! We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer...
-
Customer Success Manager
3 months ago
Vancouver, Canada Absolute Software Full timeAbsolute is a global cyber-security technology company based in Vancouver, BC that makes Security work! We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer...
-
Manager, Customer Success
3 days ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
-
Customer Success Manager
5 months ago
Vancouver, Canada veritree Full timeAbout Us: veritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of global restoration efforts from the ground-up. We are a small team on a big mission to plant 1 billion verified trees by 2030 with our community of businesses, planting organisations, and consumers who believe...
-
Vp Customer Success
5 months ago
Vancouver, Canada ActiveState Full time**VP CUSTOMER SUCCESS**: This position is available to remote workers anywhere in North America. You can also choose to work from our headquarters in beautiful Vancouver, BC. **What you’ll be doing**: - Lead, expand, and mentor a high-performing Customer Success organization; set strategy and define objectives designed to drive Renewal and Expansion...
-
Customer Service Representative
1 month ago
Vancouver, British Columbia, Canada beBee Professionals Full timeWe are seeking a Customer Service Representative to provide exceptional customer service to our clients. The ideal candidate will have a minimum of two years of customer service experience and excellent communication and interpersonal skills.The successful candidate will be responsible for handling customer inquiries in a timely and professional manner,...
-
Customer Success Manager
2 months ago
Vancouver, Canada Remarcable Inc. Full time**Benefits**: - Paid time off - Training & development - Bonus based on performance - Competitive salary - Home office stipend - Tuition assistance **Overview** As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers achieve maximum value from our platform. You’ll be responsible for onboarding, retaining, and growing...
-
Customer Success Manager
2 months ago
Vancouver, Canada Remarcable Inc. Full timeBenefits: Paid time off Training & development Bonus based on performance Competitive salary Home office stipend Tuition assistance OverviewAs a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers achieve maximum value from our platform. You’ll be responsible for onboarding, retaining,...
-
Customer Service Representative
6 months ago
Vancouver, Canada Patterson Full time**Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...
-
Customer Success Representative
1 month ago
Vancouver, British Columbia, Canada CB Canada Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Promotional Marketing Specialist. As a key member of our team, you will be responsible for hosting and leading promotional campaigns and events to enhance sales and brand awareness across Canada.As a Sales and Promotional Marketing Specialist, you will have the...
-
Customer Success Manager
6 months ago
Vancouver, Canada ReadyWhen Tech Inc. Full timeJob Details: **Responsibilities**: - Conduct product training sessions for new and existing customers in the legal vertical, tailoring solutions to meet their specific needs. - Identify and cultivate new business opportunities within the legal industry. - Assist our Business Development Managers with conducting product demonstrations to potential customers...