Receptionist/clinic Assistant

1 month ago

Richmond Hill, Canada C.E.S. Physiotherapy & Rehabilitation Full time

We are currently looking for a Full-Time Receptionist/Clinic Assistant with great enthusiasm and energy to join our team at the clinic. They will work alongside other front desk staff members in a fast-paced environment to aid in enhancing the patient flow and patient experience in the clinic. They must be able to work individually with low supervision and communicate effectively between patients and therapists to improve efficiency within the clinic.

Responsibilities include:

- Greeting patients and visitors, making them feel welcomed and comfortable
- Providing assistance and information about any of the services provided at the clinic
- Booking and scheduling patients, checking patients in and out, issuing invoices and receipts after visits
- Billing to third-party insurance companies through various portals
- Maintaining general cleanliness around the clinic, including washing/drying and folding laundry
- Monitoring and maintaining inventory supply
- Other related administrative tasks
- Full-Time availability
- Great communication and interpersonal skills with a customer service-focused mindset
- Exceptional customer skills
- Strong time management skills, being punctual and responsible is critical
- Exceptional patient management skills with a high degree of professionalism and integrity
- Excellent teamwork and problem-solving skills, able to respond to challenges in a quick and effective fashion
- Attention to detail with strong organizational skills
- Positive attitude with a willingness to learn
- Experience in health care settings is an asset
- Experience with Universal Scheduling is an asset
- Experience with using electronic health management records and billing insurance companies is an asset
- Fluent in English and Cantonese/Mandarin is an asset

**Salary**: $15.50-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
Due to COVID-19, we provide a change in footwear for patients when entering the clinic, they are asked for symptoms. All frontline staff are to wear masks at all times and to wear face shields when approaching or greeting patients.

Ability to commute/relocate:

- Richmond Hill, ON L4B 3N2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Data management: 1 year (preferred)

Work Location: One location

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