Customer Service Representative

4 months ago

Dorval, Canada Conestoga Cold Storage Full time

**Customer Service Representative**

**Job Status: Full-Time (Days)**

**Job Timings: 8:30AM-5:00PM**

**Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?**

**Want to work in a fun friendly environment rather than a corporate culture?**

**Want to work in one of Canada’s 50 Best Managed Companies for the last seventeen years?**

**If you answered yes Then, Conestoga Cold Storage Limited is seeking a full time Customer Service Representative.**

The successful applicant will have an opportunity to work in a fully automated, fast paced, dynamic and exciting environment full of innovation and state of the art technology. We are looking for individuals with strong drive, commitment to cultivating their skills and grow within our company

**Duties and Responsibilities**
- Respond promptly and professionally to customer inquiries
- Process orders from customers
- Maintain records of all customer service transactions
- Retrieve data (i.e. account information) from system
- Review customer orders to ensure accuracy and special requests before transferring orders to the warehouse for picking and shipping
- Assist customers with standard account-related requests
- Provide information about service availability, charges and service conditions
- Advise customers about inventory and order/shipment status
- Research and resolve customer discrepancies, acting as the customer liaison between departments when necessary
- Collaborate closely with other departmental staff to coordinate account activities
- Update the warehouse management system messages regarding transactions
- Invoicing customers
- Perform other office duties as assigned*
- Dealing with drivers and providing excellent customer service
- Logistics experience preferred.

**REQUIREMENTS**
- **Previous customer service experience in shipping/logistics (preferred)**:

- Effective communication skills both oral and written
- Strong attention to detail
- Ability to multitask and set priorities
- Ability to work under pressure with mínimal supervision
- Professional telephone manner
- **French and English speaking is required**

**Compensation and Benefits**
- Competitive wage
- Group medical and dental insurance benefits sponsored by company
- Company sponsored pension plan, with employer matched contributions
- Paid birthday off
- Various company events throughout the year, including a summer picnic, BBQ’s, etc.

**Working Conditions**
- Work is performed in a fast-paced environment
- Manual dexterity is required to use desktop computer

**Représentant du service à la clientèle**

**État de l'emploi : Temps plein (jours)**

**Horaires de travail : 8:30AM-5:00PM**

**Description du poste**:
**Vous voulez travailler dans un environnement où vos efforts sont très appréciés et où vous n'êtes pas « juste un numéro » ?**

**Vous voulez travailler dans un environnement convivial plutôt que dans une culture d'entreprise ?**

**Vous voulez travailler dans l'une des 50 sociétés les mieux gérées au Canada au cours des dix-sept dernières années ?**

**Si vous avez répondu oui Ensuite, Conestoga Cold Storage Limited est à la recherche d'un représentant du service à la clientèle à temps plein.**

**Devoirs et responsabilités**
- Répondre rapidement et professionnellement aux demandes des clients
- Traiter les commandes des clients
- Tenir des registres de toutes les transactions de service à la clientèle
- Récupérer les données (c'est-à-dire les informations de compte) du système
- Examiner les commandes des clients pour s'assurer de l'exactitude et des demandes spéciales avant de transférer les commandes à l'entrepôt pour la cueillette et l'expédition
- Aider les clients avec les demandes standard liées aux comptes
- Fournir des renseignements sur la disponibilité du service, les frais et les conditions de service
- Informer les clients de l'inventaire et de l'état de la commande / expédition
- Rechercher et résoudre les divergences avec les clients, en agissant en tant que liaison avec les clients entre les départements si nécessaire
- Collaborer étroitement avec d'autres employés du Ministère pour coordonner les activités des comptes
- Mettre à jour les messages du système de gestion d'entrepôt concernant les transactions
- Clients de facturation
- S'acquitter d'autres tâches de bureau qui lui sont assignées*
- Traiter avec les chauffeurs et fournir un excellent service à la clientèle
- Expérience logistique préférée.

**EXIGENCES**
- **Expérience antérieure en service à la clientèle dans le domaine de l'expédition/logistique (un atout)**:

- Compétences de communication efficaces à l'oral et à l'écrit
- Une grande attention aux détails
- Capacité de multitâche et d'établir des priorités
- Capacité de travailler sous pression avec une supervision mínimale
- Manière de téléphone professionnel
- **Le français et l'anglais sont o

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