Manager of Community and Clinical Services

3 weeks ago

Guelph, Canada Wyndham House Full time

**Job Title**:Manager of Community and Clinical Services

**About Our Organization**

Would you like to be part of an organization that is working to end youth homelessness in the Guelph-Wellington Community? Wyndham House works to prevent reduce and end youth homelessness in Guelph. Over the past few years, we have made a 78% reduction in youth homelessness. Wyndham House and the Guelph community have been highlighted by Built for Zero as an organization and community that is driving meaningful reductions and doing innovative work in the field of homelessness. Our community could be among the first to reach the milestone of ending chronic youth homelessness in Canada.

As we enter our 50th year in 2023, we are thrilled to continue the expansion of our concurrent-specialized youth hub as well as opening our newly renovated permanent supportive housing project for youth. If you are excited by data-driven system change, passionate about the intersection of equity issues and clinical work, and love to lead others with your passion and expertise, then Wyndham House is a great fit for you.

**Position Type**:Permanent, Full Time

**Schedule**: 8:30-4:30 Monday-Friday (occasional evening or weekend based on program need)

Reporting to the Program Director, the Manager of Community and Clinical Services will provide supervision to the Housing Stability Team and clinical oversight to all Wyndham House programs and services. The Manager of Clinical Services will provide leadership in terms of support and advocacy for youth aged 14-24 accessing Wyndham House programs. This position will take place from 9 am - 5pm Monday-Friday with some evening and weekend hours required.

**Responsibilities**:
**Staff Supervision**

Recruit, interview, and onboard Housing Stability Team positions

Provide direct supervision to 7 Case Managers, the Youth Hub Coordinator, and Concurrent Clinician

Provide crisis intervention support and follow-up and Critical Incident Debriefing to staff as needed

Manage Housing Stability Team caseloads

Conduct weekly case consultation meetings with client case managers to review high-risk cases

Regularly review case notes and intervention plans to provide feedback

**Program Oversight and Support**

Review and oversee the implementation of client treatment plans in Transitional Housing and New Way Classroom

Oversee clinical interventions for Bellevue and Suffolk programs, including individual and group DBT interventions, and ongoing interventions and case consultations with front-line staff

Manage and oversee the Integrated Youth Service Hub Program

Provide direct support to staff in managing challenging cases in all programs

Conduct ongoing evaluation and reporting as required by various funders

**Community Engagement**

Attend committee and strategic planning meetings

Attend community-level planning meetings and consult with community partners around collaborative case management strategies and shared interventions

**Administration**

Support the arrangements of billings and contracts with funders and community partners

Oversee, review and submit Case Manager budgets monthly

**Skills and Qualifications**

A Masters of Social Work (MSW) or related degree and registration with a relevant college

3 Years experience working with vulnerable population in a community setting (prefer experience working with at-risk youth)

2 Years experience providing direct supervision to staff in a human service agency (prefer direct oversight of case managers)

Working knowledge of the Mental Health Act, Youth Criminal Justice Act, Landlord-Tenant Act, Ontario Works, Ontario Disability Support Plan, and the Child and Family Service Act as they pertain to work with high-risk youth and homelessness

Current knowledge of the issues facing homeless young people and a commitment to the housing first philosophy

Demonstrated crisis management, conflict resolution, problem solving and priority-setting abilities

Demonstrated ability to support employees through challenging situations and provide effective feedback, coaching and clinical supervision.

Clinical training in modalities that are relevant to the position including but not limited to training Dialectical Behaviour Therapy and Motivational Interviewing

Skilled in engaging with community partners to create collaborative support plans

Experience conducting therapy in a clinical setting is considered an asset

**Requirements**:
Registration with the Ontario College of Social Workers in Good Standing

Emergency First Aid/CPR

Vulnerable Sector Criminal Reference Check

Access to a vehicle and 2-million-dollar liability insurance

**Highlights of the Position**:
Competitive industry wages for the critical work you do

Fully covered and comprehensive Benefits Package (health and dental) for you and your family

Paid orientation & training with ongoing development opportunities

Opportunities to grow in your career and to be part of a national change effort t

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