Bilingual (French/english) Claims Processing

5 months ago

Ottawa, Canada SIRVA Full time

As a Claims Processing Coordinator, you will contribute to SIRVA’s success by being responsible for the processing/verification of claims, advances and supplier invoices for our clients. Claims will be from receipt through resolution in accordance with all policy, guidelines and quality standards as per our service level agreement. As well you will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims. Also there is a responsibility to achieve the expected evel of service as required based on our Service Level Agreements. Additionally, the expected relocation costs of service delivery must be achieved within the prescribed policies and timeframes.

What You’ll Be Doing
- Expense claim management in accordance with the relocation policy (verification and reconciliation of expenses)
- Analyze claims, advances and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinations
- Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors.
- Accurate and timely completion of invoice verification functions
- Deal tactfully with people in a wide variety of situations to convey a favorable corporate image
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Identify area of opportunity and utilize skill/ knowledge to suggest improvements
- Data entry
- Analytical and detailed oriented with effective time management skills
- Excellent administrative skills, including record keeping
- Understanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating procedures
- Provides direction/information to clients and from time to time service providers as required to ensure excellent coordination/execution of work with mínimal disruption
- Perform various administrative tasks to support the Contact Centre

What You Bring to SIRVA
- College graduate or equivalent work experience
- Knowledge in relocation, residential real estate, residential mortgages, legal or banking is an asset
- Familiarity with the accounts payable/receivable process.
- 1-2 years’ experience with the processing of client claims
- Previous experience in a customer support role through a contact center
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Team player who is able to work with mínimal supervision in a fast-paced environment
- Good interpersonal and communication skills
- Superior customer service skills and orientation
- Collaborative style needed
- Ability to maintain professionalism at all times under stressful situations
- Strong organizational skills
- Ability to plan and manage work under time constraints, without direct supervision
- Bilingualism is preferred
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

**Key Competencies**:

- Excellent verbal and written communication skills
- Excellent Data Entry skills
- Listening skills
- Problem analysis and problem solving
- Organizational skills
- Attention to detail
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience

**Other Information**:
What SIRVA Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

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