Manager, Field Operations

2 weeks ago

Québec, Canada Bell Canada Full time

Req Id: 407608

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Key Responsibilities**:

- Lead data technician work team (from an administrative work center and on the road)
- Monitor and improve the team members’ work productivity and performance
- Ensure exemplary service and work quality for customers
- Manage conformance and performance gaps and implement action and/or improvement plans
- Manage work attendance
- Manage spending and overtime
- Support, advise and guide technicians in terms of their technical/professional development and the management tools available to them
- Ensure business objectives and the department’s objectives are met (including the tools usage compliance)
- Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development
- Maintain a reliable outside and central office network
- Accept to be on call as per a rotation schedule and work irregular hours during major service outages

**Critical Qualifications**:

- Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
- Excellent organizational and planning skills
- Excellent teamwork abilities
- Facilitate effectively the communication of the company’s decisions and business plans
- Active listening skills
- Ability to adapt in a rapidly changing environment
- Solid interpersonal skills
- Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
- Creativity, autonomy, entrepreneurship and an ability to think outside the box
- Excellent problem-solving skills
- Highly developed technical aptitudes
- Superior decision-making ability focused on service-quality results
- Advanced computer skills (ex.:MS Office)
- Excellent French communication skills, both verbal and written
- Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

**Preferred Qualifications**:

- Knowledge of the following services: voice, internet and TV for residential/business, DATA/IPVPN and Central Offices
- Knowledge of the outside plant
- Knowledge of the construction and maintenance standards and practices for the copper, fiber and pressurized networks
- A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians
- Sound knowledge of the business processes of Field Services, NPP, Expertech, Test center and/or the Control Centre

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Quebec : Montreal || Canada : Quebec : Quebec City || Canada : Quebec : Saint-Bruno-de-Montarville
**Flexible work profile**:Mobile
**Application Deadline**:01/23/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.

  • Technician - Environmental Field

    4 weeks ago

    Québec, Canada Tata Steel Minerals Canada Ltd Full time

    **About us** Tata Steel Minerals Canada Limited (TSMC) with its headquarters at 1000, Sherbrooke W., Suite 1120, Montreal (Quebec), operates iron ore mines in the provinces of Newfoundland and Labrador and Quebec. TSMC is a joint venture between Tata Steel Limited and the Government of Quebec. Tata Steel, part of the Tata Group of Companies, is one of the...

  • Exploration Field Technician

    1 month ago

    Québec, Canada GroundTruth Exploration Full time

    **Ground Truth is gearing up for an exciting season ahead!** GroundTruth Exploration provides a full spectrum set of proven exploration tools backed by an industry leading team. We also provide complete logístical, data management, mapping and reporting services. **We are looking for great people to join our Exploration Field Crews.** With our trademark...

  • Operations Manager

    2 weeks ago

    Québec, Canada Evolving Web Full time

    **_Note that regular visits to the office are mandatory, we will only be considering recruiting applicants in Montreal._** We’re looking for an organized, detail-oriented, energetic and proactive person to join our team at Evolving Web. Your role will be in making sure that internal operations are running smoothly. The Operations Manager is the heart of...

  • Field Sales Manager

    2 weeks ago

    Québec City, Canada OSL Retail Services Full time

    Overview It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that...

  • Director of Field Performance

    4 weeks ago

    Québec City, Canada Subway Full time

    About the Role : We have an exciting opportunity to support our Canadian team as a Director of Field Performance based in Quebec. The Director of Field Performance will lead and set goals for a team of 7-8 Managers, Franchise Performance. Managing a book of business of 400-500 restaurants. In addition to the responsibilities outlined in assigned territory,...

  • Field Sales Manager

    1 week ago

    Québec Province, Canada EightSix Network Inc Full time

    Quebec City Metropolitan Community, Quebec (view on map ) calendar_today Immediate Start It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial...

  • Field Organizer

    4 weeks ago

    Québec, Canada Federal Liberal Agency Full time

    **Location**: Montreal, QC **Reports To**: Regional Director **Summary**: The Liberal Party of Canada is seeking a new Field Organizer for an opportunity to join a dedicated team of staff to support Justin Trudeau and the Liberal team as we work to keep Canada moving forward. The Field Organizer may need to work occasional overtime. The National Field...

  • Operations Manager

    5 days ago

    Québec, Canada Atop Dental Canada Inc Full time

    We are opening a New Branch in the Montreal location on Transcanadienne Rte. We are looking for someone with supplier experience who knows how input/process customer orders and complaints, book work services for technicians for repairs, multi-task and hands on in every department to launch this location, and build a team. You will manage this location and...

  • Director of Field Performance

    3 weeks ago

    Québec, QC, Canada Subway Full time

    Director of Field Performance Region: Quebec Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake...

  • Inland Operations Manager

    5 days ago

    Québec, Canada Oceanex Full time

    At Oceanex, we believe that people are the core of our business. We are proud to offer our employees a positive work environment, competitive salaries and excellent benefits. When you are a member of the Oceanex team, you enjoy a stable career where your ideas are encouraged and skills valued. **Inland Operations Manager - **Montréal QC**: 11-07-2023 We...

  • Manager - Pricing - Accounting and Fund Operations

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Operations Assistant Manager

    1 month ago

    Québec, Canada Walmart Canada Full time

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. **What you'll do...**: 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management...

  • Operations Manager

    4 weeks ago

    Québec Province, Canada Skyeskyns Ltd Full time

    Join us! We're looking for an Operations Manager at Skyeskyns. Our growing family business is seeking an operations manager to help shape our future during this pivotal time in our journey. With over 40 years of history, Skyeskyns presents a unique blend of age-old craftsmanship, small-scale production, high-end retail, renowned visitor...

  • Field Service Technician

    4 weeks ago

    Québec, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Consultant Operational Support

    4 weeks ago

    Québec, Canada Bell Canada Full time

    Req Id: 412758 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Coordinator Airports Operations and Maintenance

    4 hours ago

    Québec, Canada Kativik Regional Government Full time

    The Kativik Regional Government (KRG), a supra municipal body with jurisdiction over the territory located north of the 55th parallel, is now looking for a self-motivated and dynamic individual interested in joining the KRG to work in the capacity of:Coordinator, Airports Operations and Maintenance (Full-time permanent)Reporting to the Assistant Director,...

  • Manager, Cloudops Operational Support

    4 weeks ago

    Québec, Canada CloudOps Full time

    **About CloudOps** CloudOps is a cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, and DevOps. Our purpose is to ensure our customers own their destiny in the cloud; meaning that we help our customers leverage the flexibility of the cloud while reserving the right to change technologies and...

  • Assistant Rooms Operations Manager

    4 weeks ago

    Québec, Quebec, Canada Delta Hotels Quebec Full time

    Additional Information Français : ass. directeur hébergementJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Entry level management position that focuses on supporting...

  • Assistant Rooms Operations Manager

    4 weeks ago

    Québec, Quebec, Canada Marriott International Full time

    Additional Information Français : ass. directeur hébergementJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYEntry level management position that focuses on supporting the...

  • Mep Operations Manager

    2 weeks ago

    Québec, Canada Pomerleau Full time

    **We are Pomerleau. And you could be too.** Pomerleau is recognized as one of Canada’s leaders in the construction industry, in the institutional, commercial, industrial and civil engineering sectors. Clients benefit from our expertise as general contractor, construction manager, project manager and design-builder. Pomerleau believes in delivering...